Branch Manager

Creative Leadership Solutions; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Creative Leadership Solutions is seeking a Store Manager to lead multiple retail branches in Gauteng. You will oversee daily operations, ensure stores are well-presented, and drive high standards in merchandising and policy compliance.

You will manage stock, pricing, and administrative reporting, while developing a customer-centric team focused on service excellence across all locations.

Qualifications

• Minimum education: National Senior Certificate.
• Minimum applicable experience (years): 2-5 years’ experience.
• Experience in retail store management, multi-branch operations, staff leadership and development, inventory and stock management, pricing and price analysis, administrative and reporting functions, and customer service and operational management.

Responsibilities

• Store Operations: Oversee the daily operations of multiple retail branches; ensure stores are clean, organised, and visually appealing; maintain high operational and merchandising standards; ensure compliance with company policies and procedures.
• Stock & Inventory Management: Monitor stock levels and conduct regular inventory checks; manage stock ordering to ensure product availability; minimise stock losses and improve inventory accuracy; perform price analysis and update pricing where required.
• Staff Management: Recruit, train, motivate, and develop store employees; monitor staff performance and provide ongoing coaching; foster a positive, customer-focused team culture; manage staff scheduling and attendance.
• Customer Service: Deliver exceptional customer service across all branches; resolve customer queries and complaints professionally; maintain a welcoming shopping environment; promote customer satisfaction and loyalty.
• Administration & Reporting: Complete all administrative and reporting functions accurately; monitor branch performance and identify improvement opportunities; ensure compliance with operational and financial procedures.

Skills

Leadership

Communication

Organization

Pricing analysis

Inventory management

Administrative and reporting

Education

National Senior Certificate

Job description

REQUIREMENTS

Minimum education:

• National Senior Certificate

Minimum applicable experience (years):

• 2-5 years’ experience

Required nature of experience:

• Retail store management
• Multi-branch operations
• Staff leadership and development
• Inventory and stock management
• Pricing and price analysis
• Administrative and reporting functions
• Customer service and operational management

Skills and Knowledge (essential):

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Administrative and reporting skills
• Price analysis and updating pricing structures
• Inventory management and stock control

Other:

• Fluent in Afrikaans and English
• Valid driver's licence and own reliable transport
• Willingness to travel weekly to Johannesburg

KEY PERFORMANCE AREAS

Store Operations

• Oversee the daily operations of multiple retail branches
• Ensure stores are clean, organised, and visually appealing
• Maintain high operational and merchandising standards
• Ensure compliance with company policies and procedures

Stock & Inventory Management

• Monitor stock levels and conduct regular inventory checks
• Manage stock ordering to ensure product availability
• Minimise stock losses and improve inventory accuracy
• Perform price analysis and update pricing where required

Staff Management

• Recruit, train, motivate, and develop store employees
• Monitor staff performance and provide ongoing coaching
• Foster a positive, customer-focused team culture
• Manage staff scheduling and attendance

Customer Service

• Deliver exceptional customer service across all branches
• Resolve customer queries and complaints professionally
• Maintain a welcoming shopping environment
• Promote customer satisfaction and loyalty

Administration & Reporting

• Complete all administrative and reporting functions accurately
• Monitor branch performance and identify improvement opportunities
• Ensure compliance with operational and financial procedures