Store Manager

Abantu Staffing Solutions; eMalahleni; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Abantu Staffing Solutions invites applications for a store leadership role in Mpumalanga. The successful candidate will manage day-to-day retail operations, ensure profitability and customer satisfaction, supervise staff, and drive compliance with company policies and regulations.

Requirements include a Diploma in Business Administration/Sales/Marketing and at least 5 years in retail sales or marketing, with up to 3 years in a supervisory capacity.

Qualifications

• Matric/Grade 12 minimum
• Diploma in Business Administration/Sales/Marketing
• 5 years retail sales/marketing experience, up to 3 years supervisory/managerial

Responsibilities

• Ensure operational efficiency and day-to-day operations of the retail store to meet profitability and sales targets, while ensuring quality, customer expectations, and demand standards are met
• Retail store management: contribute to strategic plans, identify customer requirements, ensure merchandise availability, set pricing policies, promote sales, secure merchandise, maintain safe environment, ensure legal compliance, review marketing strategy and manage staffing and work results
• Compliance: operate controls, monitor risks, maintain risk register, ensure adherence to regulations and safety procedures
• Customer service management: maintain relationships with customers, represent company in meetings, solve problems with integrity
• Staff supervision: sign off on performance agreements, conduct appraisals, set objectives, provide training and address ER matters
• Cost and financial control: assist budget prep, optimize resources, monitor expenditure, explore cost-reduction opportunities

Skills

Computer literacy

Communication skills

Proactive

Action-oriented

Problem-solving

Flexibility

Planning and organizing

Supervisory skills

Customer-focused

Resilient

Education

Diploma in Business Administration/ Sales/ Marketing

Matric/ Grade 12 (minimum)

Job description

REQUIREMENTS

• Matric/ Grade 12 (minimum)
• Diploma in Business Administration/ Sales/ Marketing
• 5 years of experience in retail sales and/ or marketing, of which up to 3 years should be at a supervisory/ managerial level
• Computer literacy (MS Office suite and other relevant discipline-specific software programs)
• Communication skills (both verbal and written)
• Proactive
• Action-oriented
• Problem-solving and analytical skills
• Flexibility
• Planning and organizing
• Supervisory skills
• Customer-focused
• Resilient

RESPONSIBILITIES

• Ensure operational efficiency and day-to-day operations of the retail store to meet profitability and sales targets, while ensuring quality, customer expectations, and demand standards are met
• Retail store management
  • Contributes to creating and recommending strategic plans and reviews to achieve operational objectives and day-to-day operations of the store
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensures availability of merchandise and services by approving contracts and maintaining inventories
  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
  • Markets merchandise by studying advertising, sales promotion, display plans and analysing operating and financial statements for profitability ratios
  • Secures merchandise by implementing security systems and measures
  • Protects employees and customers by providing a safe and clean store environment
  • Maintains the stability and reputation of the store by complying with legal requirements
  • Determines marketing strategy changes by reviewing operating and financial statements
  • Completes store operational requirements by scheduling and assigning employees and following up on work results
• Compliance
  • Operates within controls and procedures to ensure the integrity of the company
  • Identifies and monitors risks within own department and area of responsibility
  • Assists in the maintenance of a risk register, reports discrepancies or areas of concern to management
  • Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful and irregular expenditure.
  • Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practised by the team at all times
  • Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations
• Customer service management
  • Maintains effective working relationships with customers (both internal and external) towards rendering the highest quality of services
  • Represents the company in meetings with relevant stakeholders
  • Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values
  • Reports to management on internal stakeholder-related matters
• Staff supervision
  • Ensures that all employees have signed performance agreements
  • Monitors and measures performance quarterly by conducting employee appraisals
  • In collaboration with HR, identifies staff performance objectives, potential areas of development and action plans where necessary
  • Ensures ongoing training and development of employees
  • Addresses Employee Relations matters fairly and promptly
• Cost and financial control
  • Contributes to the budget preparation process
  • Promotes and communicates the effective, efficient, economical and transparent use of financial and other resources
  • Monitors and controls expenditure against budget and ensures spending occurs within budgetary limits and company financial guidelines, report deviations to the direct manager
  • Explores opportunities to control and reduce costs