Shift Supervisor: Lead Store Ops & Talent

Starbucks South Africa; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Starbucks South Africa in Cape Town seeks a Shift Supervisor to lead store operations, coach partners, and manage labour with forecasting tools to meet budgets and deliver exceptional customer experiences.

You will drive performance, engage with store leaders, and implement initiatives that enhance operational excellence while fostering a diverse and inclusive team culture. Join a brand that values growth, training, and teamwork.

Qualifications

• Experience in leadership or supervisory roles.
• Proven track record of achieving targets.
• Strong leadership and motivational abilities.
• Excellent communication and problem-solving skills.
• Passion for coffee and quality beverages.
• Ability to thrive in a fast-paced, customer-focused environment.
• Flexible with shifts including mornings, evenings, and weekends.

Responsibilities

• Oversee store operations with your team during scheduled shifts, ensuring openings, closings, and weekend coverage.
• Analyze data and observations to inform decisions improving store performance.
• Use forecasting and scheduling tools to manage labour within budget and recruit diverse talent.
• Roll out initiatives to drive operational excellence and business results.
• Support partner growth through coaching and development and build positive relationships.
• Set challenging, realistic goals to boost engagement and performance.

Skills

Leadership

Coaching

Forecasting

Data analysis

Communication

Customer focus

Flexibility

Job description

Starbucks South Africa in Cape Town seeks a Shift Supervisor to lead store operations, coach partners, and manage labour with forecasting tools to meet budgets and deliver exceptional customer experiences.

You will drive performance, engage with store leaders, and implement initiatives that enhance operational excellence while fostering a diverse and inclusive team culture. Join a brand that values growth, training, and teamwork.