Shift Supervisor - Lead, Coach & Elevate Store Performance

Starbucks South Africa; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Career development

Comprehensive training

Diversity & inclusion

Job summary

Starbucks South Africa is seeking a Shift Supervisor in Pretoria to lead store operations, coach partners, and drive customer service excellence. You will manage shift coverage, analyze in-store data, and collaborate with leaders to optimize scheduling and labor budgets.

The role emphasizes coaching, performance development, and fostering a diverse, inclusive team while delivering high-quality beverages and a memorable customer experience.

Qualifications

• Previous leadership or supervisory experience.
• Proven track record of delivering results.
• Strong communication and people skills.
• Passion for coffee and customer service.

Responsibilities

• Execute store operations through your team during shifts, ensuring openings, closings, and weekends coverage.
• Analyze data and in-store observations to inform decisions and improve performance.
• Use forecasting and scheduling tools to manage labor within budgets and recruit talent.
• Cascade and roll out initiatives to enable operational excellence and drive results.
• Support partners’ growth through coaching and development and build positive relationships.
• Set challenging, realistic goals to drive engagement and performance.

Skills

Leadership

Coaching

Communication

Problem solving

Decision making

Customer focus

Job description

Starbucks South Africa is seeking a Shift Supervisor in Pretoria to lead store operations, coach partners, and drive customer service excellence. You will manage shift coverage, analyze in-store data, and collaborate with leaders to optimize scheduling and labor budgets.

The role emphasizes coaching, performance development, and fostering a diverse, inclusive team while delivering high-quality beverages and a memorable customer experience.