Shift Supervisor: Lead, Coach & Grow in Fast-Paced Coffee

Starbucks South Africa; Johannesburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Career development

Comprehensive training

Inclusive team

Job summary

Starbucks South Africa is seeking a Shift Supervisor to lead store operations through your team, covering openings, closings, and weekends on your scheduled shifts. You will analyse data to inform decisions, and use forecasting and scheduling tools to manage labour within budgets while recruiting diverse talent that meets the store's needs.

You will cascade and roll out new initiatives to enable operational excellence and drive business results, and coach partners to grow.

Qualifications

• Leadership experience and ability to coach others.
• Proven track record of achieving targets and driving store performance.
• Strong communication skills and problem-solving abilities.
• Customer-focused mindset with passion for quality beverages.
• Flexibility to work mornings, evenings, and weekends.

Responsibilities

• Execute the store operations through your team, on your scheduled shifts and on your days off, making sure openings, closings, and weekends are covered by you and your team of partners.
• Analyse data and leverage observations in-store to inform decision-making that improves customer and overall store performance.
• Work with store leaders to use forecasting and scheduling tools to manage labour within the required budgets and recruit world-class, diverse talent that meets the store's needs.
• Cascading and rolling out new initiatives to enable operational excellence and drive business results.
• Support the growth of partners through performance and development, coaching and developing your team, and building positive relationships to understand partner challenges, needs, and aspirations.

Skills

Leadership experience

Results-driven

Communication

Customer focus

Flexibility

Job description

Starbucks South Africa is seeking a Shift Supervisor to lead store operations through your team, covering openings, closings, and weekends on your scheduled shifts. You will analyse data to inform decisions, and use forecasting and scheduling tools to manage labour within budgets while recruiting diverse talent that meets the store's needs.

You will cascade and roll out new initiatives to enable operational excellence and drive business results, and coach partners to grow.