Shift Supervisor - Muizenberg

Starbucks South Africa; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Starbucks South Africa in Cape Town seeks a Shift Supervisor to lead store operations, coach partners, and manage labour with forecasting tools to meet budgets and deliver exceptional customer experiences.

You will drive performance, engage with store leaders, and implement initiatives that enhance operational excellence while fostering a diverse and inclusive team culture. Join a brand that values growth, training, and teamwork.

Qualifications

• Experience in leadership or supervisory roles.
• Proven track record of achieving targets.
• Strong leadership and motivational abilities.
• Excellent communication and problem-solving skills.
• Passion for coffee and quality beverages.
• Ability to thrive in a fast-paced, customer-focused environment.
• Flexible with shifts including mornings, evenings, and weekends.

Responsibilities

• Oversee store operations with your team during scheduled shifts, ensuring openings, closings, and weekend coverage.
• Analyze data and observations to inform decisions improving store performance.
• Use forecasting and scheduling tools to manage labour within budget and recruit diverse talent.
• Roll out initiatives to drive operational excellence and business results.
• Support partner growth through coaching and development and build positive relationships.
• Set challenging, realistic goals to boost engagement and performance.

Skills

Leadership

Coaching

Forecasting

Data analysis

Communication

Customer focus

Flexibility

Job description

Join Our Starbucks Family as a Shift Supervisor

At Starbucks, we're not just about brewing great coffee; we're about great leaders, too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up by the aroma of our world-class coffee.

We've got an exciting opportunity for you to join us as a Shift Supervisor. Find your place as a leader at Starbucks and help us build the brand's future. As a leader at Starbucks, you will be empowered to treat the store as if it were your business.

As a Shift Supervisor, you will have the opportunity to:

• Execute the store operations through your team, on your scheduled shifts and on your days off, making sure openings, closings, and weekends are covered by you and your team of partners.
• Analysing data and leveraging observations in-store to inform decision-making that improves customer and overall store performance.
• Work with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets and recruit world-class, diverse talent that meets the store's needs.
• Cascading and rolling out new initiatives to enable operational excellence and drive business results.
• Support the growth of your partners through performance and development, coaching and developing your team, and building positive relationships to understand partner challenges, needs, and aspirations.
• Setting challenging and realistic goals to drive engagement and improve partner performance.

We are looking for candidates who:

• Who has previous experience in leadership, coaching or supervisory experience?
• Proven track record of success in driving results and achieving targets.
• Strong leadership skills with the ability to motivate and inspire others.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for coffee and dedication to delivering quality beverages.
• Ability to thrive in a fast-paced, customer-focused environment.
• Flexible availability to work various shifts, including mornings, evenings, and weekends.

What we offer:

• Opportunities for advancement and career development
• Comprehensive training programme to support your success
• Join a diverse and inclusive team that values your unique contributions

All our retail store partners begin their careers with us by undertaking an introductory training programme led by our amazing trainers and coaches. This programme is designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and allow partners to learn on the job, supported by their manager.

So, if you are looking for a new opportunity - with us you'll be welcomed, challenged, and inspired. Here, you'll be heard. because here, you are part of it all. Here, you belong.