Shift Supervisor: Lead Frontline Teams & Drive Store Ops

Starbucks South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive training programme

Career development opportunities

Diversity and inclusion

Job summary

Starbucks South Africa is seeking a Shift Supervisor to lead store operations, coach partners, and drive performance on scheduled shifts. You will collaborate with store leaders to forecast, schedule, and manage labour within budgets while delivering exceptional beverages and customer experiences.

Join a diverse, inclusive team and participate in comprehensive training that prepares you to advance. You’ll be challenged, welcomed, and inspired every day as part of the Starbucks family.

Qualifications

• Previous leadership, coaching or supervisory experience.
• Proven track record of success in driving results and achieving targets.
• Strong leadership skills with the ability to motivate and inspire others.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for coffee and dedication to delivering quality beverages.
• Ability to thrive in a fast-paced, customer-focused environment.
• Flexible availability to work various shifts, including mornings, evenings, and weekends.

Responsibilities

• Execute the store operations through your team, on your scheduled shifts and on your days off, making sure openings, closings, and weekends are covered by you and your team of partners.
• Analysing data and leveraging observations in-store to inform decision‑making that improves customer and overall store performance.
• Work with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets and recruit world‑class, diverse talent that meets the store's needs.
• Cascading and rolling out new initiatives to enable operational excellence and drive business results.
• Support the growth of your partners through performance and development, coaching and developing your team, and building positive relationships to understand partner challenges, needs, and aspirations.
• Setting challenging and realistic goals to drive engagement and improve partner performance.

Job description

Starbucks South Africa is seeking a Shift Supervisor to lead store operations, coach partners, and drive performance on scheduled shifts. You will collaborate with store leaders to forecast, schedule, and manage labour within budgets while delivering exceptional beverages and customer experiences.

Join a diverse, inclusive team and participate in comprehensive training that prepares you to advance. You’ll be challenged, welcomed, and inspired every day as part of the Starbucks family.