Shift Supervisor: Lead Store Ops & Team Growth

Starbucks South Africa; Wes-Kaap; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Opportunities for advancement and care

Comprehensive training program

Diverse and inclusive team

Job summary

Starbucks South Africa is seeking a Shift Supervisor to lead store operations, coach partners, and drive exceptional customer service on scheduled shifts. You will analyze data, manage labour within budget, use forecasting tools, and roll out initiatives to improve performance across the store.

Join a diverse, inclusive team and access comprehensive training and career development opportunities. Excellent communication and adaptability are essential, with availability for mornings, evenings, and

Qualifications

• Candidates with leadership or supervisory experience.
• Proven ability to drive results and meet targets.
• Strong leadership to motivate and inspire others.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for coffee and commitment to quality beverages.
• Ability to thrive in a fast-paced, customer-focused environment.
• Flexible availability for mornings, evenings, and weekends.

Responsibilities

• Execute store operations through your team on scheduled shifts, covering openings, closings, and weekends.
• Analyse data and in-store observations to inform decisions improving customer and store performance.
• Collaborate with store leaders to use forecasting and scheduling tools to manage labour within budgets and recruit diverse talent.
• Cascading and implementing new initiatives to enable operational excellence and drive business results.
• Develop and support partners through coaching, performance feedback, and relationship-building.
• Set challenging goals to drive engagement and improve partner performance.

Skills

Leadership experience

Coaching

Supervisory experience

Communication

Problem solving

Decision making

Customer focus

Flexibility shifts

Job description

Starbucks South Africa is seeking a Shift Supervisor to lead store operations, coach partners, and drive exceptional customer service on scheduled shifts. You will analyze data, manage labour within budget, use forecasting tools, and roll out initiatives to improve performance across the store.

Join a diverse, inclusive team and access comprehensive training and career development opportunities. Excellent communication and adaptability are essential, with availability for mornings, evenings, and