Service Quotation & Coordination Specialist

GEA Germany GmbH; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

GEA Germany GmbH in Cape Town is seeking an organized administrator to handle quotations for service calls. You will generate quotes from RFQ data, discuss solutions with field engineers, and ensure correct spares and labour are included. You will manage documentation, follow up with customers, and process quotes in the ERP system.

The role requires Grade 12, strong numeracy and MS Office proficiency, and the ability to work with multiple stakeholders in a fast-paced service environment.

Qualifications

• National Senior Certificate (Grade 12).
• Administrative experience preferably within a service environment.
• Strong numerical and administrative skills with high accuracy and attention to detail.
• Proficient in Microsoft Excel, Word and Outlook, with strong computer literacy.
• Excellent organizational, time management and multi-tasking abilities.
• Ability to work with Service Managers, Planners, Field Service Engineers and customers.

Responsibilities

• Generate quotations based on RFQ information (FSE/Customer).
• Discuss problems with FSE to understand expectations and solution.
• Inform client if more time is needed for a quotation and set expectations.
• Check previous quotations to assess history/timeline of the fault.
• Ensure correct spares, labour and margin are included per manuals and supplier info.
• Complete allocated quotes for review, approval and submission to customers.
• Follow up on quotes to confirm receipt and next steps.
• Enter quotation confirmations and open service calls in ERP on Order Number.
• Reassign calls to the relevant Service Coordinator and liaise with Procurement for PO.
• Upload supporting documents to Central Admin Team’s Quotation folder.
• Host meetings with Supervisor/Manager to discuss unaccepted quotations.
• SLA management: generate quotations based on SLA job cards.

Job description

GEA Germany GmbH in Cape Town is seeking an organized administrator to handle quotations for service calls. You will generate quotes from RFQ data, discuss solutions with field engineers, and ensure correct spares and labour are included. You will manage documentation, follow up with customers, and process quotes in the ERP system.

The role requires Grade 12, strong numeracy and MS Office proficiency, and the ability to work with multiple stakeholders in a fast-paced service environment.