Service Administrator & Coordinator

gea; Cape Town; Presencial; ZAR 180 000 - 300 000; Tempo integral

Resumo da oferta

gea seeks a detail-oriented Quotation Administrator to join our service team in Cape Town. You will generate quotes from RFQ data, check history, ensure correct spares and labor, and submit quotations for approval and to customers.

You will liaise with FSEs, service managers, and procurement, maintain accurate records in ERP, and help track quotes through to order delivery, thriving under pressure in a fast-paced environment.

Qualificações

• National Senior Certificate (Grade 12) is required.
• Administrative experience in a service or similar environment is preferred.
• Strong computer literacy in Excel, Word and Outlook.
• Good numerical and administrative skills with high accuracy.
• Strong organizational and time management abilities.
• Ability to work with Service Managers, Planners, field engineers and customers.

Responsabilidades

• Generate quotes based on RFQ information provided.
• Discuss problems with FSE to understand expectations and solution.
• Inform clients if a quotation needs more time to complete.
• Check previous quotations to verify history/timeline.
• Ensure correct spares and labour are included.
• Verify margin accuracy on quotations.
• Complete quote requests for review and approval.
• Submit approved quotes to customers.
• Follow up on submitted quotes for receipt and next steps.
• Record quotes in ERP upon order number receipt.
• Reassign calls to the Service Coordinator as needed.
• Liaise with Procurement when PO is required.
• Upload documents to Central Admin Team's Quotation folder.
• Host meetings to discuss unaccepted quotations.

Conhecimentos

Administrative experience

Time management

Attention to detail

Prioritisation

Teamwork

Communication

Formação académica

National Senior Certificate (Grade 12)

Ferramentas

Microsoft Excel

Microsoft Word

Outlook

Descrição da oferta de emprego

Responsibilities / Tasks

• Generation of quotes based on information provided by RFQ (FSE / Customer).
• Discuss problems with FSE to understand expectations and solution.
• Should a quotation require more in-depth approach and require more time to complete, the client should be informed of when they can expect a quotation.
• Check for previous quotations to ascertain history / timeline of fault.
• Ensure correct spares are included using manuals / supplier information / technical support.
• Ensure the correct amount of Labour is included.
• Ensure the quoted margin is correct.
• Complete allocated quote requests for review and approval.
• Submit approved quotes to customers.
• Follow up on submitted quotes to confirm receipt and next steps.
• Confirmation of quotes and forward to open Service call on ERP system on receipt of Order Number.
• Reassign call to relevant Service Coordinator.
• Liaise with Procurement Team when Purchase Order must be created.
• Upload supporting documents to Central Admin Team's Quotation folder.
• Host meeting with Supervisor/Manager to discuss unaccepted Quotations.

SLA Management:

• Generation Quotation based on SLA job cards (not included in SLA).

Your Profile / Qualifications

• National Senior Certificate (Grade 12).
• Previous administrative experience preferably within a Service or similar environment.
• Strong computer literacy with proficiency in Microsoft Excel, Word and Outlook.
• Good numerical and administrative skills with a high level of accuracy and attention to detail.
• Strong organizational and time management skills with the ability to prioritise and manage multiple tasks simultaneously.
• Ability to work effectively with Service Managers, Planners, Field Service Engineers, Customers and Internal stakeholders.
• Ability to work under pressure and meet deadlines in a fast paced Service environment.
• Ability to work independently as well as part of a team.
• A proactive approach to identifying and resolving administrative issues.
• Willingness to lean and adapt to new systems, processes and procedures.