Service Desk Technician Mr Price Group Technology

Mr Price Group Careers; Durban; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Mr Price Group Technology invites applications for a Service Desk Technician. You will provide 1st line telephone and email support to store users across the group, troubleshooting common hardware and software issues.

You'll liaise with external service providers, support software used by suppliers, and follow the group’s service hours with an 8-hour shift, including weekends. Transport is preferred.

Qualifications

• Grade 12 or equivalent required.
• IT diploma or certificate is required.
• Minimum 1 year in an IT or Helpdesk environment.

Responsibilities

• Provide telephonic and email 1st line support to all computer users at all Stores within the Mr Price Group.
• Liaise with external service providers to resolve problems where required.
• Support our suppliers who use our software.
• You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.
• You would be required to work an 8-hour shift in line with the Service Desk operating hours.
• Your own reliable transport is preferred.

Skills

Verbal and written communication

Interpersonal and customer-facing

Administration

Attention to detail

Education

Grade 12

IT diploma/Certificate

Job description

Service Desk Technician Mr Price Group Technology

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Job Description

Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?

Then our position within our Service desk is a great first step into the IT field for you.

Responsibilities

• Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group
• Liaise with external service providers to escape problems where required
• Support our suppliers who use our software.
• You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.
• You would be required to work an 8-hour shift in line with the Service Desk operating hours.
• Your own reliable transport is preferred.

Qualifications

• Grade 12
• IT diploma/ Certificate
• At least 1 year in an IT or Helpdesk environment
• The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage
• Strong verbal and written communication skills
• Excellent interpersonal and customer-facing skills Strong administration skills
• Strong ability to work accurately with attention to detail