IT Technician

ATS Client; Pretoria; On-site; ZAR 167,400 - 279,000; Full time

Job summary

ATS Client is seeking an experienced IT Technician for an on-site role in Pretoria East. The ideal candidate will manage a fast-paced, call-centre oriented IT environment and lead infrastructure projects. Strong certification background and 3–5 years in IT support are essential.

The role focuses on server, network, and security administration with opportunities to drive improvements and ensure SLA adherence in a dynamic team.

Qualifications

• Matric (Grade 12) and relevant IT certifications are required.
• Office 365 certification is essential.
• 3–5 years' IT support experience, preferably in a call centre.

Responsibilities

• Take ownership of the IT ticketing system with prioritisation, resolution and escalation per SLA.
• Act as escalation point for complex issues and mentor junior team members.
• Maintain clear communication with stakeholders throughout incidents and projects.
• Oversee server infrastructure including maintenance, backups and DR readiness.
• Lead and contribute to IT projects from planning to delivery.
• Manage network and security infrastructure (firewalls, antivirus, monitoring).
• Conduct system audits and health checks across critical environments.
• Drive process improvements, automation and system reliability.
• Ensure compliance with IT governance and best practices.

Skills

IT support

Ticketing systems

Stakeholder communication

Education

Matric (Grade 12)

A+ certification

N+ certification

Office 365 certification

Tools

Windows Server

Linux

Hyper-V

Terminal Services

Office 365 administration

Meraki

Firewalls

UniFi switches

Job description

We are seeking an experienced and driven IT Technician to join our dynamic IT team. This role is ideal for a technically strong individual who thrives in a fast‑paced, call‑centre‑driven environment and is confident managing complex infrastructure and support operations.

This is an on‑site position based in Pretoria East.

EE: Open

Minimum Requirements

• Matric (Grade 12)
• Relevant IT certifications such as A+ and N+
• Office 365 certification (essential)
• 3 to 5 years' experience in IT support, preferably within a call centre environment

Key Responsibilities

• Take ownership of the IT ticketing system, ensuring efficient prioritisation, resolution, and escalation in line with SLA requirements
• Act as an escalation point for complex technical issues and support junior team members
• Maintain clear and professional communication with stakeholders throughout incidents and projects
• Oversee server infrastructure, including maintenance, optimisation, backups, and disaster recovery readiness
• Lead and contribute to IT projects from planning through to delivery
• Manage network and security infrastructure, including firewalls, antivirus, and monitoring systems
• Conduct system audits and health checks across critical environments
• Drive process improvements, automation, and system reliability
• Ensure compliance with IT governance, policies, and best practices

Technical Experience

• Server support across Windows and Linux environments
• Hyper‑V, including replication, backup, and disaster recovery
• Terminal Services environments
• Windows workstation support, with macOS exposure advantageous
• Office 365 administration and tenant management
• Network infrastructure, including Meraki, firewalls, and UniFi or similar switches
• Strong understanding of IT security principles

Advantageous Skills

• Experience with EDC Excalibur Euphoria (dialler systems)
• Understanding of call centre systems and operations
• Basic to intermediate SQL scripting and maintenance

Competencies

• Strong problem‑solving ability
• High level of accountability and ownership
• Excellent communication and stakeholder management skills
• Ability to work under pressure in a fast‑paced environment

For more information please contact: Ergasia Placements