Store IT Helpdesk Technician | 1st Line Support

Mr Price Group; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Mr Price Group Technology is seeking a Service Desk Technician. This role provides 1st line telephonic and email support to all Stores and IT users within the Mr Price Group. You will troubleshoot hardware and software issues and liaise with providers as needed.

The ideal candidate has at least Grade 12, an IT diploma or certificate, and at least 1 year in IT/helpdesk. Strong verbal and written communication and customer-facing skills are essential.

Qualifications

• Grade 12 plus IT diploma or certificate.
• At least 1 year in IT/helpdesk environment.
• Good knowledge of computer hardware and software; POS system knowledge is a plus.
• Strong verbal and written communication; strong customer-facing skills.

Responsibilities

• Provide telephonic and email 1st line support and troubleshooting for all store users within the Mr Price Group.
• Liaise with external service providers to resolve problems when required.
• Support suppliers who use our software.
• You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.
• You would be required to work an 8-hour shift in line with the Service Desk operating hours.
• Your own reliable transport is preferred.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Attention to detail

Problem solving

Education

Grade 12

IT diploma/certificate

Tools

POS system knowledge

Job description

Mr Price Group Technology is seeking a Service Desk Technician. This role provides 1st line telephonic and email support to all Stores and IT users within the Mr Price Group. You will troubleshoot hardware and software issues and liaise with providers as needed.

The ideal candidate has at least Grade 12, an IT diploma or certificate, and at least 1 year in IT/helpdesk. Strong verbal and written communication and customer-facing skills are essential.