Service Desk Technician Mr Price Group Technology

Mr Price Group; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Mr Price Group Technology is seeking a Service Desk Technician. This role provides 1st line telephonic and email support to all Stores and IT users within the Mr Price Group. You will troubleshoot hardware and software issues and liaise with providers as needed.

The ideal candidate has at least Grade 12, an IT diploma or certificate, and at least 1 year in IT/helpdesk. Strong verbal and written communication and customer-facing skills are essential.

Qualifications

• Grade 12 plus IT diploma or certificate.
• At least 1 year in IT/helpdesk environment.
• Good knowledge of computer hardware and software; POS system knowledge is a plus.
• Strong verbal and written communication; strong customer-facing skills.

Responsibilities

• Provide telephonic and email 1st line support and troubleshooting for all store users within the Mr Price Group.
• Liaise with external service providers to resolve problems when required.
• Support suppliers who use our software.
• You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.
• You would be required to work an 8-hour shift in line with the Service Desk operating hours.
• Your own reliable transport is preferred.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Attention to detail

Problem solving

Education

Grade 12

IT diploma/certificate

Tools

POS system knowledge

Job description

Service Desk Technician Mr Price Group Technology

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Job Description

Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?

Then our position within our Service desk is a great first step into the IT field for you.

Responsibilities

• Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group
• Liaise with external service providers to escape problems where required
• Support our suppliers who use our software.
• You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.
• You would be required to work an 8-hour shift in line with the Service Desk operating hours.
• Your own reliable transport is preferred.

Qualifications

• Grade 12
• IT diploma/ Certificate
• At least 1 year in an IT or Helpdesk environment
• The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage
• Strong verbal and written communication skills
• Excellent interpersonal and customer-facing skills Strong administration skills
• Strong ability to work accurately with attention to detail