Support Desk Analyst

Placements24; Sandton; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Hybrid work arrangement

Technical training and certifications

Job summary

Placements24 in Sandton is seeking a skilled and motivated Support Desk Analyst to join our IT team. You will provide technical assistance and resolve IT issues for employees, ensuring operational efficiency in a hybrid work setup.

The ideal candidate has strong troubleshooting, excellent communication, and solid knowledge of Windows, Microsoft Office, and basic networking. You will document all requests in the ticketing system, support hardware and software, and assist in IT asset management to

Qualifications

• Proven experience in a support desk or similar IT support role.
• Strong knowledge of Windows OS, Office, and basic networks.
• Excellent troubleshooting and prioritization abilities; strong communication.

Responsibilities

• Provide first and second-level support to end-users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, software, and peripherals.
• Document requests, actions, and resolutions in the ticketing system.
• Assist in IT asset and inventory management.

Skills

Troubleshooting

Customer service

Prioritization

Communication

Tools

Ticketing software

Windows OS

Microsoft Office

Networking basics

Job description

About the Role

Our client is seeking a skilled and motivated Support Desk Analyst to join their dynamic team in Sandton . You will play a vital role in providing technical assistance and resolving IT issues for employees, ensuring operational efficiency. This role offers a blend of office-based and remote work, providing flexibility while maintaining strong team collaboration. The ideal candidate is adept at troubleshooting and possesses excellent communication skills to support users effectively within a professional environment in Sandton .

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues promptly and efficiently.
• Install, configure, and maintain computer systems, software, and peripherals.
• Document all support requests, actions taken, and resolutions in the ticketing system.
• Assist in the management of IT assets and inventory.

Requirements

• Proven experience as a Support Desk Analyst or in a similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Excellent troubleshooting skills and the ability to prioritize tasks.
• Proficiency in using IT support ticketing software.
• Strong communication and customer service skills, based in or near Sandton for hybrid work.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work arrangement for a better work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for ongoing technical training and certifications.
• A collaborative and innovative IT department.