Service Advisor/Administrator: Costing – Polokwane

Bonafide Human Capital (Pty) Ltd; Polokwane; On-site; ZAR 260,000 - 400,000; Full time

Job summary

Bonafide Human Capital (Pty) Ltd in Polokwane is assisting a Commercial dealer client with an Administrator: Service Advisor/Administrator: Costing role. You will liaise between customers and the service team, provide service cost estimates, and manage cost records to support timely invoicing.

The position emphasizes accuracy in costing, communication with technicians, and effective administration to maintain customer satisfaction and service efficiency.

Qualifications

• Experience in a customer service role in automotive industry.
• Understanding of automotive service processes and costing methodologies.
• Proficient with service management software and basic accounting tools.
• Strong communication and organizational skills.
• Detail-oriented with accurate costing and invoicing.

Responsibilities

• Serve as the primary liaison between customers and the service team to facilitate smooth communication regarding vehicle servicing.
• Accurately assess customer needs and provide detailed estimates for service costs and repairs.
• Prepare and maintain cost records, ensuring all information is current and readily available for review.
• Collaborate with technicians and service staff to ensure accurate pricing and timelines for service work.
• Handle customer inquiries, complaints, and follow-ups to ensure satisfaction and retention.
• Ensure all invoicing and billing processes are completed accurately and in a timely manner.
• Monitor service department performance metrics to identify areas for improvement and enhance customer service.
• Assist with administrative tasks as needed, including data entry and report generation.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Education

Automotive technology qualification

Business management qualification

Customer service certification

Tools

Autoline

Reynolds & Reynolds

Accounting software

Job description

Our Commercial dealer client based in Polokwane currently holds a vacancy for an Administrator: Service
Advisor/Administrator: Costing. Reporting to the Manager: Service.
They are seeking a dedicated Service Advisor & Costing Clerk to play a critical role in their customer service and financial operations.
This position focuses on delivering exceptional support to clients while managing service costs effectively within the automotive industry. You will act as a key point of contact between customers and our service department.

Key Responsibilities

• Serve as the primary liaison between customers and the service team to facilitate smooth communication
  regarding vehicle servicing.
• Accurately assess customer needs and provide detailed estimates for service costs and repairs.
• Prepare and maintain cost records, ensuring all information is current and readily available for review.
• Collaborate with technicians and service staff to ensure accurate pricing and timelines for service work.
• Handle customer inquiries, complaints, and follow-ups to ensure satisfaction and retention.
• Ensure all invoicing and billing processes are completed accurately and in a timely manner.
• Monitor service department performance metrics to identify areas for improvement and enhance customer
  service.
• Assist with administrative tasks as needed, including data entry and report generation.

Requirements

• Proven experience in a customer service role, preferably in the automotive or related industry.
• Strong understanding of automotive service processes and costing methodologies.
• Excellent communication skills, both verbal and written, with a focus on customer engagement.
• Proficient in using service management software and basic accounting tools.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Attention to detail to ensure accuracy in estimates and billing information.

Preferred Qualifications

• Relevant qualification in automotive technology or business management.
• Certification in customer service or automotive service advising.
• Experience with specific service management systems (e.g., Autoline, Reynolds and Reynolds).