Automotive Service Advisor - On-Site & Customer Focused

Placements24; Polokwane; On-site; ZAR 180,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training

Career progression

Paid leave

On-site role

Supportive team

Job summary

Placements24 is seeking an Automotive Service Advisor in Polokwane to act as the primary contact between customers and the workshop. You will schedule appointments, document service needs, and communicate costs clearly while guiding customers through the service process.

You will translate concerns into repair orders, provide detailed estimates, manage expectations, and ensure timely, accurate invoicing. The role requires excellent communication, strong automotive knowledge, and a professional,

Qualifications

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and time management abilities.
• Proficiency in using service scheduling software and dealership management systems (DMS).
• Ability to explain technical issues clearly and concisely to non-technical customers.
• A valid driver's license is required.
• Ability to work effectively in a fast-paced workshop environment.

Responsibilities

• Greet customers and manage service appointments.
• Translate customer concerns into repair orders for technicians.
• Explain maintenance and repair services clearly.
• Provide repair estimates with parts and labor.
• Update customers on status and changes to estimates.
• Oversee workshop capacity and technician workloads.
• Process payments and invoices accurately.
• Maintain a professional service reception area.
• Build customer relationships to foster loyalty.
• Stay informed about manufacturer guidelines and new automotive technologies.

Skills

Communication skills

Organizational skills

Automotive knowledge

DMS software

Explain technical issues

Customer service

Driver's license

Fast-paced environment

Professional demeanor

Tools

Service scheduling software

Dealership management systems (DMS)

Job description

Placements24 is seeking an Automotive Service Advisor in Polokwane to act as the primary contact between customers and the workshop. You will schedule appointments, document service needs, and communicate costs clearly while guiding customers through the service process.

You will translate concerns into repair orders, provide detailed estimates, manage expectations, and ensure timely, accurate invoicing. The role requires excellent communication, strong automotive knowledge, and a professional,