Service Advisor/Administrator: Costing - Dealership exp.

Bonafide Human Capital; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Bonafide Human Capital is assisting a Polokwane-based commercial dealer in filling an Administrator: Service Advisor/Administrator: Costing role. The successful candidate will bridge customer service and costing functions within the service department, providing accurate cost estimates and maintaining records.

Key duties include liaising with customers, preparing estimates for services and repairs, and contributing to cost record accuracy and reporting.

Qualifications

• Proven experience in a customer service role, preferably in automotive.
• Strong understanding of automotive service processes and costing methodologies.
• Attention to detail to ensure accuracy in estimates and billing information.
• Strong organizational skills with the ability to manage multiple tasks effectively.

Responsibilities

• Serve as the primary liaison between customers and the service team to facilitate smooth communication regarding vehicle servicing.
• Accurately assess customer needs and provide detailed estimates for service costs and repairs.
• Prepare and maintain cost records, ensuring all information is current and readily available for review.
• Monitor service department performance metrics to identify areas for improvement.
• Assist with administrative tasks as needed, including data entry and report generation.

Skills

Customer service excellence

Costing knowledge

Automotive service processes

Organizational skills

Attention to detail

Education

Automotive technology or business management qualification

Tools

Autoline

Reynolds and Reynolds

Job description

Our Commercial dealer client based in Polokwane currently holds a vacancy for an Administrator: Service Advisor/Administrator: Costing. Reporting to the Manager: Service.

They are seeking a dedicated Service Advisor & Costing Clerk to play a critical role in their customer service and financial operations.

Key Responsibilities

• Serve as the primary liaison between customers and the service team to facilitate smooth communication regarding vehicle servicing.
• Accurately assess customer needs and provide detailed estimates for service costs and repairs.
• Prepare and maintain cost records, ensuring all information is current and readily available for review.
• Monitor service department performance metrics to identify areas for improvement.
• Assist with administrative tasks as needed, including data entry and report generation.

Requirements

• Proven experience in a customer service role, preferably in the automotive or related industry.
• Strong understanding of automotive service processes and costing methodologies.
• Attention to detail to ensure accuracy in estimates and billing information.
• Strong organizational skills with the ability to manage multiple tasks effectively.

Preferred Qualifications

• Relevant qualification in automotive technology or business management.
• Certification in customer service or automotive service advising.
• Experience with specific service management systems (e.g., Autoline, Reynolds and Reynolds).