Service Advisor

Sydsen Recruit; Krugersdorp; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sydsen Recruit is seeking a Service Advisor for a fast-growing motor vehicle brand in the Krugersdorp area. The role focuses on delivering exceptional customer service, managing service appointments, and communicating timelines clearly to clients.

The ideal candidate will have automotive knowledge, strong organizational skills, and the ability to coordinate with technicians and parts teams to provide accurate estimates and smooth service experiences.

Qualifications

• Experience in a similar role is required.
• Automotive knowledge and familiarity with service processes is important.
• Strong organizational and communication skills are essential.

Responsibilities

• Greeting customers, scheduling service appointments, and communicating timelines clearly.
• Conducting thorough service consultations and documenting service requests.
• Performing vehicle inspections and coordinating with technicians for accurate estimates.
• Recommending maintenance services based on inspections and manufacturer guidelines.
• Managing parts inventory and ensuring availability for service jobs.
• Creating and tracking work orders and communicating progress to customers.
• Performing quality checks on completed service work and addressing concerns.
• Following up with customers after service to ensure satisfaction and collect feedback.
• Keeping up-to-date with vehicle makes/models and maintenance procedures.
• Handling administrative duties such as updating customer records and documenting service histories.

Skills

Customer service

Automotive knowledge

Technical aptitude

Organizational skills

Experience in similar role

Job description

Service Advisor

Fast growing motor vehicle brand looking for a Service Advisor to join their growing team.

Duties:

1. Customer Interaction: Greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process. Providing information about services, pricing, and timelines in a clear and professional manner.
2. Service Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests.
3. Vehicle Inspection: Performing visual inspections and diagnostic checks on vehicles to identify any maintenance or repair requirements. Consulting with technicians to determine the necessary services and provide accurate estimates to customers.
4. Service Recommendations: Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines, and customer concerns. Explaining the benefits and importance of recommended services to customers.
5. Parts and Inventory Management: Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service appointments. Maintaining accurate records of parts inventory and usage.
6. Work Order Management: Creating and managing work orders for service appointments, ensuring all necessary information and instructions are communicated to technicians. Tracking the progress of service jobs and updating customers as needed.
7. Quality Assurance: Performing quality checks on completed service work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues promptly and professionally.
8. Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and address any additional needs or concerns. Soliciting feedback to identify areas for improvement and enhance the overall customer experience.
9. Technical Knowledge: Staying informed about vehicle makes and models, maintenance procedures, and industry trends to provide accurate information and advice to customers.
10. Administrative Tasks: Performing various administrative duties, such as maintaining customer records, processing service invoices, and documenting service histories accurately.

Requirements:

• Reside on the West Rand of Gauteng
• Experience in a similar role
• Combination of customer service skills
• Automotive knowledge
• Technical aptitude
• Organizational abilities to effectively manage service operations
• Customer Satisfaction

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

Visit our website for more opportunities at www.sydsenrecruit.com (Follow us on LinkedIn, Instagram or Facebook)

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