Senior Automotive Service Advisor

Placements24; Randburg; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Opportunities for career growth

Medical aid and retirement benefits

Job summary

Placements24 seeks a seasoned Senior Automotive Service Advisor for a leading franchised dealership in Randburg, Gauteng. You will be the main liaison between customers and the service team, delivering accurate recommendations and outstanding service.

You will greet customers, perform vehicle walk-arounds, translate concerns into repair orders, and provide clear cost estimates. A minimum of 4 years in a similar role with DMS experience is required.

Qualifications

• 4+ years as Automotive Service Advisor, with at least 1 year in a senior/lead role.
• Proven track record of delivering excellent customer service.
• Strong understanding of automotive systems, maintenance, and repair procedures.
• Proficiency in using dealership management systems (DMS) and service scheduling software.

Responsibilities

• Greet customers and record service requests accurately.
• Perform vehicle walk-arounds with customers to identify needs.
• Translate concerns into clear repair orders.
• Provide cost and time estimates for services and repairs, and explain them clearly.
• Schedule service appointments and manage workflow in the service department.
• Maintain open communication with customers regarding repair status.
• Upsell appropriate services and products per dealership guidelines.
• Coordinate with technicians to ensure timely and accurate repairs.
• Process customer payments and maintain service records.
• Strive to meet and exceed departmental service targets and customer satisfaction.

Skills

Customer service

Communication

Active listening

Multitasking

Education

Grade 12

Automotive certification (plus)

Tools

DMS

Service scheduling software

Job description

About the Role

Our client, a leading franchised automotive dealership in the vibrant hub of **Randburg, Gauteng**, is seeking a highly professional and customer-focused Senior Automotive Service Advisor . This crucial role serves as the primary liaison between customers and the service department, ensuring exceptional communication, accurate service recommendations, and outstanding customer satisfaction. The ideal candidate will possess excellent communication skills, a strong technical aptitude for understanding automotive repairs, and a passion for delivering a superior customer experience. If you are a proactive problem-solver dedicated to providing top-tier service in the automotive industry within Randburg, this opportunity is for you.

Key Responsibilities

• Greet customers warmly, actively listen to their vehicle concerns, and accurately record service requests.


• Perform thorough vehicle walk-arounds with customers, identifying any additional service needs or potential issues.


• Translate customer concerns and technician findings into clear, concise repair orders.


• Provide accurate cost and time estimates for services and repairs, explaining them clearly to customers.


• Schedule service appointments efficiently, managing the flow of vehicles through the service department.


• Maintain open and consistent communication with customers regarding the status of their vehicle repairs.


• Upsell appropriate services and products based on customer needs and vehicle condition, adhering to dealership guidelines.


• Ensure customer satisfaction by addressing concerns promptly and professionally.


• Coordinate with technicians to ensure repairs are completed accurately and on time.


• Process customer payments and ensure all service records are meticulously maintained.


• Strive to meet and exceed departmental service targets and customer satisfaction scores.

Requirements

• A minimum of 4 years of experience as an Automotive Service Advisor, with at least 1 year in a senior or lead role.


• Proven track record of delivering excellent customer service and building strong customer relationships.


• Strong understanding of automotive systems, maintenance, and repair procedures.


• Excellent communication, interpersonal, and active listening skills.


• Proficiency in using dealership management systems (DMS) and service scheduling software.


• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.


• A professional and courteous demeanour.


• Ability to work collaboratively with technicians and other service department staff.


• A valid driver's license.


• Grade 12 or equivalent qualification; technical certification or further education in automotive service is a plus.

Benefits

• Competitive salary with performance-based bonuses and incentives.


• Opportunities for career growth within a reputable dealership network.


• Comprehensive medical aid and retirement fund benefits.


• Generous employee discounts on vehicles, parts, and servicing.


• Ongoing training on new vehicle technologies and customer service best practices.


• A supportive team environment in a well-established dealership in **Randburg, Gauteng**.


• Be part of a trusted automotive service provider.