SERVICE ADVISOR

Talentedge Recruitment & Advisory; Polokwane; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Commission

Pension fund

Medical aid

Job summary

TalentEdge Recruitment & Advisory in Polokwane, Limpopo, South Africa, seeks a customer-focused Service Advisor with strong dealership experience to guide customers from booking to vehicle handover.

You will welcome customers, assess service needs, promote labour and parts, prepare quotations, coordinate workshop bookings, and maintain clear, proactive communication to ensure satisfaction and adherence to dealership standards.

Qualifications

• Matric/Grade 12 required.
• Minimum 5 years’ Service Advisor experience in a motor dealership.
• At least 3 years’ customer-facing retail experience.
• Computer literate with business system knowledge.
• Product knowledge is advantageous.
• Target-driven and customer-focused.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome customers and assess their service needs.
• Promote labour, parts, accessories and value-added service opportunities.
• Document required service, repair instructions, labour estimates and parts requirements.
• Provide accurate quotations and clarify customers payment responsibilities.
• Maintain regular customer communication throughout the service process.
• Coordinate service bookings, appointment schedules and customer follow-ups.
• Liaise with workshop team to ensure quality workmanship and minimal comebacks.
• Support customer mobility arrangements where required.
• Ensure customer concerns are correctly captured and resolved effectively.
• Complete service administration accurately and maintain updated customer files.
• Contribute to customer satisfaction, service targets and dealership standards.

Skills

Strong communication

People skills

Customer-focused

Teamwork

Selling skills

Education

Matric / Grade 12

Tools

Business systems knowledge

Job description

Are you customer – focused Service Advisor with strong dealership experience, excellent communication skills and the ability to deliver a seamless service experience from booking to vehicle handover?

YOUR ROLE IN THE SERVICE JOURNEY

• Welcome customers and assess their service needs.
• Promote labour, parts. Accessories and value - added service opportunities.
• Document required service, repair instructions, labour estimates and parts requirements.
• Provide accurate quotations and clarify customers payment responsibilities.
• Maintain regular customer communication throughout the service process.
• Coordinate service bookings, appointment schedules and customer follow-ups.
• Liaise with workshop team to ensure quality workmanship and minimal comebacks.
• Support customer mobility arrangements where required.
• Ensure customer concerns are correctly captured and resolved effectively.
• Complete service administration accurately and maintain updated customer files.
• Contribute to customer satisfaction, service targets and dealership standards.

THE EXPERIENCE YOU BRING

• Matric / Grade 12
• Minimum 5 years’ Service Advisor experience within a motor dealership environment.
• At least 3 years’ experience in a customer – facing retail or customer – service environment.
• Computer literate with business system knowledge.
• Product knowledge will be advantageous.
• Target – driven and customer – focused.
• Able to work independently and remain self-disciplined.
• Strong communication and people skills.
• Good selling, marketing and teamwork ability.

What we offer:

Attractive Remuneration Package. Commission. Pension fund Contribution. Medical aid.