Automotive Service Advisor

Placements24; Gqeberha; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Incentives

Medical aid & pension

Hybrid work

Career growth

Positive work environment

Job summary

Placements24 in Port Elizabeth is seeking an Automotive Service Advisor to serve as the main liaison between customers and service technicians. The role includes greeting customers, assessing vehicle needs, scheduling appointments, and communicating repair recommendations and costs.

The ideal candidate has experience in customer-facing roles, strong automotive knowledge, and excellent communication skills. A hybrid work setup and opportunities for growth are offered.

Qualifications

• Experience as an Automotive Service Advisor or in a customer-facing role.
• Strong understanding of automotive systems and repair processes.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using dealership management systems (DMS) and service scheduling software.
• Ability to manage multiple tasks in a dynamic environment.
• Customer-centric approach with commitment to service excellence.

Responsibilities

• Greet customers and listen to their vehicle concerns.
• Interpret customer needs and translate them into service orders for technicians.
• Explain recommended services and associated costs to customers.
• Schedule service appointments and coordinate with the workshop’s capacity.
• Provide updates to customers throughout the service process.
• Process payments and ensure all documentation is accurate and complete.

Skills

Customer service

Communication

DMS software

Service scheduling

Tools

DMS software

Service scheduling software

Job description

Our client is looking for a customer-focused and organized Automotive Service Advisor to join their well-established dealership in Port Elizabeth . This hybrid role serves as the primary liaison between customers and the service technicians, ensuring a seamless and positive service experience. You will be responsible for greeting customers, accurately assessing their vehicle needs, scheduling appointments, and clearly communicating repair recommendations and costs. Your excellent communication and problem-solving skills will be vital in building customer trust and ensuring satisfaction.

Key Responsibilities

• Greet customers warmly and professionally, actively listening to their vehicle concerns.
• Accurately interpret customer needs and translate them into service orders for technicians.
• Provide detailed explanations of recommended services, repairs, and associated costs to customers.
• Schedule service appointments efficiently, coordinating with the workshop's capacity.
• Maintain open communication with customers throughout the service process, providing updates as needed.
• Process customer payments and ensure all documentation is accurate and complete.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role.
• Strong understanding of automotive systems and repair processes.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using dealership management systems (DMS) and service scheduling software .
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Customer-centric approach with a commitment to service excellence.

Benefits

• Competitive salary with performance-based incentives.
• Medical aid and pension fund contributions.
• Hybrid work flexibility , balancing on-site and remote work.
• Opportunities for career growth within the automotive service industry.
• Positive work environment in Port Elizabeth .