Senior Automotive Service Advisor

Placements24; Centurion; Sur place; ZAR 420 000 - 560 000; Plein temps

Résumé du poste

Placements24 is seeking a Senior Automotive Service Advisor in Centurion to lead service department operations. You will act as the primary liaison between customers and the workshop, translating concerns into work orders and providing accurate estimates from drop-off to pickup.

The role requires a minimum of 5 years in a customer-facing automotive position, with strong communication, negotiation, and sales skills.

Qualifications

• Minimum 5 years of experience as an Automotive Service Advisor or similar customer-facing role.
• In-depth knowledge of automotive systems, repair processes, and common maintenance schedules.
• Excellent communication, interpersonal, and negotiation skills.
• Proven ability to manage time effectively and multitask in a high-pressure environment.
• Proficiency with dealership management systems (DMS) and automotive diagnostic software.
• Strong sales aptitude and a commitment to delivering outstanding customer service.

Responsabilités

• Greet customers and listen to their vehicle concerns, performing initial walk-arounds to identify issues.
• Translate customer needs into detailed repair orders for technicians, specifying parts and labor.
• Provide clear, transparent communication regarding services, costs, and timelines.
• Manage the service schedule to ensure efficient workflow and timely repairs.
• Address inquiries promptly and resolve issues to maintain satisfaction.
• Build and maintain strong customer relationships to drive repeat business and referrals.

Connaissances

Customer-facing experience

Automotive knowledge

Communication skills

Negotiation

Time management

DMS proficiency

Diagnostic software knowledge

Sales aptitude

Outils

DMS software

Diagnostic software

Description du poste

About the Role

Our client is seeking an experienced and customer-focused Senior Automotive Service Advisor to lead their service department operations in Centurion . This critical role involves expertly interacting with customers to understand their vehicle concerns, translating these into clear work orders for technicians, and ensuring a seamless service experience from drop-off to pick-up. You will be the primary liaison between the customer and the workshop, providing accurate estimates, managing expectations, and fostering long-term client relationships built on trust and exceptional service. This position requires a dynamic individual who excels in a fast-paced, client-facing environment.

Key Responsibilities

• Greet customers warmly, actively listen to their vehicle concerns, and perform initial walk-arounds to identify potential issues.
• Accurately translate customer needs into detailed repair orders for the technical team, specifying necessary parts and labor.
• Provide clear, transparent, and professional communication to customers regarding recommended services, estimated costs, and timelines.
• Manage the service schedule, ensuring efficient workflow and timely completion of repairs and maintenance.
• Address customer inquiries and concerns promptly and effectively, resolving any issues to ensure customer satisfaction.
• Build and maintain strong customer relationships, encouraging repeat business and positive referrals.

Requirements

• Minimum of 5 years of experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
• In-depth knowledge of automotive systems, repair processes, and common maintenance schedules.
• Excellent communication, interpersonal, and negotiation skills.
• Proven ability to manage time effectively and multitask in a high-pressure environment.
• Proficiency with dealership management systems (DMS) and automotive diagnostic software.
• Strong sales aptitude and a commitment to delivering outstanding customer service.

Benefits

• Competitive base salary plus performance-based incentives and bonuses.
• Comprehensive health and wellness benefits package.
• Generous employee discounts on vehicle services and parts.
• Opportunities for career advancement and specialized training in automotive service management.
• A professional and supportive work environment dedicated to excellence.