Senior Telecoms Systems Admin — Remote

Placements24; Stellenbosch; Remote; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Remote salary package

Home office stipend

Medical aid

Retirement benefits

Professional certifications

Flexible hours

Generous leave

Paid sick days

Job summary

Placements24 is seeking an experienced Remote Telecommunications Systems Administrator. This fully remote role is ideal for someone based in Mossel Bay, Western Cape, responsible for VoIP, UC platforms, and telecoms infrastructure across South Africa.

You will monitor performance, configure call routing, and troubleshoot issues remotely, while implementing security measures and documenting procedures. Strong communication and independent work skills are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field, or equivalent practical experience.

Responsibilities

• Administer and maintain VoIP systems, PBX platforms, and unified communications solutions (e.g., Microsoft Teams, Zoom Phone).
• Monitor system performance, availability, and resource utilization, implementing proactive measures to prevent issues.
• Manage user accounts, permissions, and call routing configurations for telecommunication services.
• Troubleshoot and resolve complex technical issues related to voice and data communication systems remotely.
• Implement and manage security protocols and measures to protect telecommunications infrastructure from threats.
• Assist in the planning, design, and deployment of new telecommunications technologies and upgrades.
• Develop and maintain system documentation, including configuration guides and troubleshooting procedures.
• Collaborate with IT teams and vendors to ensure seamless integration and operation of telecommunications systems.
• Provide remote technical support to end-users and internal staff.
• Stay current with the latest advancements in telecommunications technology and best practices.

Job description

Remote Telecommunications Systems Administrator

About the Role Our client, a rapidly expanding telecommunications company with a distributed workforce, is actively seeking a skilled Remote Telecommunications Systems Administrator. This fully remote position, based ideally within Mossel Bay, Western Cape, will be responsible for the administration, maintenance, and support of our client's core telecommunications infrastructure, including voice, data, and unified communications platforms. The successful candidate will work from their home office, collaborating with teams across South Africa to ensure the optimal performance, security, and reliability of our essential communication systems. This role is perfect for an experienced professional who thrives in an independent, remote work environment.

Key Responsibilities

• Administer and maintain VoIP systems, PBX platforms, and unified communications solutions (e.g., Microsoft Teams, Zoom Phone).
• Monitor system performance, availability, and resource utilization, implementing proactive measures to prevent issues.
• Manage user accounts, permissions, and call routing configurations for telecommunication services.
• Troubleshoot and resolve complex technical issues related to voice and data communication systems remotely.
• Implement and manage security protocols and measures to protect telecommunications infrastructure from threats.
• Assist in the planning, design, and deployment of new telecommunications technologies and upgrades.
• Develop and maintain system documentation, including configuration guides and troubleshooting procedures.
• Collaborate with IT teams and vendors to ensure seamless integration and operation of telecommunications systems.
• Provide remote technical support to end-users and internal staff.
• Stay current with the latest advancements in telecommunications technology and best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in telecommunications systems administration, with a strong focus on VoIP and UC platforms.
• Proven expertise with platforms such as Cisco Unified Communications Manager, Asterisk, FreeSWITCH, or cloud-based UC solutions.
• Solid understanding of SIP, RTP, TCP/IP, and networking protocols relevant to voice communications.
• Experience with cloud communication platforms (e.g., AWS Chime, Azure Communication Services) is a plus.
• Strong troubleshooting skills and ability to diagnose complex technical problems remotely.
• Excellent written and verbal communication skills, with the ability to document technical information clearly.
• Proven ability to work independently and manage tasks effectively in a remote setting.
• Experience with scripting languages (e.g., Python, Bash) for automation is advantageous.
• Commitment to maintaining high standards of system security and reliability.

Benefits

• Competitive remote salary package.
• Home office stipend and equipment allowance.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for remote training and professional certifications.
• Flexible working hours to accommodate a remote lifestyle.
• Chance to be part of a growing, forward-thinking telecoms company operating across South Africa.
• Generous annual leave and paid sick days.