Telecommunications Systems Administrator

Placements24; Stellenbosch; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement savings plan

Professional development opportunities

Hybrid work arrangement

Job summary

Placements24 in Stellenbosch, Western Cape, invites applications for a Telecommunications Systems Administrator to manage PBX, VoIP, and related telecom systems. This hybrid role blends on-site and remote work while supporting internal users and clients to ensure optimal system availability.

The ideal candidate will have a strong PBX/VoIP background, networking fundamentals, and experience with unified communications. Join a team focused on robust, scalable communication infrastructure.

Qualifications

• Bachelor's degree or equivalent practical experience in IT/CS.
• Minimum 4 years in telecommunications systems administration.
• Experience configuring PBX systems such as Asterisk, Cisco CallManager, Avaya.

Responsibilities

• Administering and maintaining PBX, VoIP, and other telecommunications systems.
• Monitoring system performance and implementing proactive solutions.
• Managing user accounts, extensions, and call routing configurations.
• Troubleshooting hardware and software issues related to telecommunications equipment.
• Ensuring the security and integrity of the telecommunications network.
• Implementing system upgrades, patches, and new feature rollouts.
• Developing and maintaining documentation for system configurations and procedures.
• Providing technical support and training to end-users on telecommunication system features.
• Collaborating with IT and network teams to ensure seamless integration of communication systems.
• Responding to emergency incidents and performing necessary system repairs.

Skills

PBX management

VoIP protocols

Network fundamentals

Troubleshooting

Documentation

Team collaboration

Hybrid work

Education

Bachelor's degree in IT/CS

Tools

Asterisk

Cisco CallManager

Avaya

Job description

About the Role

Our client, a growing telecommunications company, is seeking a proactive and skilled Telecommunications Systems Administrator to manage and maintain their critical communication systems. This hybrid role, based in the vibrant tech hub of **Stellenbosch, Western Cape**, offers a blend of on-site and remote work flexibility. You will be responsible for the daily operation, administration, and optimization of our voice and data communication platforms, ensuring seamless connectivity and reliable service delivery. This position is ideal for an individual with a strong understanding of PBX systems, VoIP technologies, network protocols, and a passion for ensuring robust communication infrastructure. You will play a key role in supporting our internal users and external clients by maintaining the highest standards of system availability and performance. Our client fosters a collaborative environment where your technical expertise will be valued and contribute directly to business success in the **Stellenbosch** area.

Key Responsibilities

• Administering and maintaining the company's PBX, VoIP, and other telecommunications systems.
• Monitoring system performance, identifying potential issues, and implementing proactive solutions.
• Managing user accounts, extensions, and call routing configurations.
• Troubleshooting hardware and software issues related to telecommunications equipment.
• Ensuring the security and integrity of the telecommunications network.
• Implementing system upgrades, patches, and new feature rollouts.
• Developing and maintaining documentation for system configurations and operational procedures.
• Providing technical support and training to end-users on telecommunication system features.
• Collaborating with IT and network teams to ensure seamless integration of communication systems.
• Responding to emergency incidents and performing necessary system repairs.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in telecommunications systems administration.
• Proficiency in managing and configuring PBX systems (e.g., Asterisk, Cisco CallManager, Avaya).
• Strong understanding of VoIP protocols (SIP, H.323) and network fundamentals (TCP/IP, DNS, DHCP).
• Experience with unified communications platforms and applications.
• Familiarity with network security best practices for telecommunications systems.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team in a hybrid work model.
• Experience in the **telecoms industry** or a technology-focused company in **Stellenbosch** is advantageous.

Benefits

• Attractive salary package commensurate with experience.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive medical and dental insurance coverage.
• Retirement savings plan.
• Opportunities for professional development and certifications.
• Access to modern telecommunications technology and infrastructure.
• A collaborative team environment focused on innovation and service excellence.
• Potential for career growth within a dynamic organization.