Remote Telecommunications Systems Administrator

Placements24; Mossel Bay; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote salary package

Home office stipend

Medical aid

Retirement fund

Remote training opportunities

Flexible hours

Job summary

Placements24 is seeking a skilled Remote Telecommunications Systems Administrator to manage VoIP, UC platforms, and the core telecoms stack from a home office. The role is fully remote and supports teams across South Africa, with ideal placement in Mossel Bay, Western Cape.

You will monitor performance, configure call routing, implement security, and document procedures while collaborating with IT and vendors to ensure reliable, secure communications.

Qualifications

• Bachelor's degree or equivalent practical experience in IT/telecom.
• Minimum of 5 years' experience in telecommunications systems administration.
• Expertise with SIP, VoIP, and UC platforms.

Responsibilities

• Administer VoIP systems, PBX, and UC solutions.
• Monitor performance, availability, and resource usage.
• Manage user accounts, permissions, and call routing.
• Troubleshoot voice and data issues remotely.
• Implement security protocols for telecom infrastructure.
• Assist planning and deployment of new telecom tech.
• Develop system documentation and runbooks.
• Collaborate with IT teams and vendors for integration.
• Provide remote end-user support.
• Stay updated with telecom tech trends.

Skills

VoIP systems

UC platforms

SIP/TCP/IP networking

Remote work

Troubleshooting

Automation with Python

Education

Bachelor's degree in Computer Science / IT / Telecommunications

Tools

Cisco UCM

Asterisk

FreeSWITCH

Cloud UC (AWS/Azure)

Job description

About the Role

Our client, a rapidly expanding telecommunications company with a distributed workforce, is actively seeking a skilled Remote Telecommunications Systems Administrator. This fully remote position, based ideally within Mossel Bay, Western Cape, will be responsible for the administration, maintenance, and support of our client's core telecommunications infrastructure, including voice, data, and unified communications platforms. The successful candidate will work from their home office, collaborating with teams across South Africa to ensure the optimal performance, security, and reliability of our essential communication systems. This role is perfect for an experienced professional who thrives in an independent, remote work environment.

Key Responsibilities

• Administer and maintain VoIP systems, PBX platforms, and unified communications solutions (e.g., Microsoft Teams, Zoom Phone).
• Monitor system performance, availability, and resource utilization, implementing proactive measures to prevent issues.
• Manage user accounts, permissions, and call routing configurations for telecommunication services.
• Troubleshoot and resolve complex technical issues related to voice and data communication systems remotely.
• Implement and manage security protocols and measures to protect telecommunications infrastructure from threats.
• Assist in the planning, design, and deployment of new telecommunications technologies and upgrades.
• Develop and maintain system documentation, including configuration guides and troubleshooting procedures.
• Collaborate with IT teams and vendors to ensure seamless integration and operation of telecommunications systems.
• Provide remote technical support to end-users and internal staff.
• Stay current with the latest advancements in telecommunications technology and best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in telecommunications systems administration, with a strong focus on VoIP and UC platforms.
• Proven expertise with platforms such as Cisco Unified Communications Manager, Asterisk, FreeSWITCH, or cloud-based UC solutions.
• Solid understanding of SIP, RTP, TCP/IP, and networking protocols relevant to voice communications.
• Experience with cloud communication platforms (e.g., AWS Chime, Azure Communication Services) is a plus.
• Strong troubleshooting skills and ability to diagnose complex technical problems remotely.
• Excellent written and verbal communication skills, with the ability to document technical information clearly.
• Proven ability to work independently and manage tasks effectively in a remote setting.
• Experience with scripting languages (e.g., Python, Bash) for automation is advantageous.
• Commitment to maintaining high standards of system security and reliability.

Benefits

• Competitive remote salary package.
• Home office stipend and equipment allowance.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for remote training and professional certifications.
• Flexible working hours to accommodate a remote lifestyle.
• Chance to be part of a growing, forward-thinking telecoms company operating across South Africa.
• Generous annual leave and paid sick days.