Senior Telecoms Operations Manager

Placements24; Pretoria; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Leadership training and certifications

Generous annual leave

Medical, dental, and vision insurance

Career progression opportunities

Job summary

Placements24 is seeking a Senior Telecoms Operations Manager to lead the operations division in Pretoria, Gauteng. You will oversee day-to-day network operations, manage a team of engineers and technicians, and drive improvements across reliability, capacity, and security.

The role requires 6–8 years in telecom network operations with at least 3 years in a management position, plus strong leadership, budget, and ITIL exposure.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
• 6–8 years in telecom network operations, with 3+ years in management.
• Experience managing complex network infrastructures (IP networks, mobile, fiber).
• Familiarity with ITIL or service management frameworks is desirable.

Responsibilities

• Oversee daily telecommunications network operations including monitoring, maintenance and troubleshooting.
• Lead a team of network operations engineers and technicians.
• Develop and implement operational procedures to ensure stability and efficiency.
• Monitor network performance and identify capacity and reliability improvements.
• Ensure SLAs and KPIs are met and managed incidents efficiently.
• Oversee budget for the operations department and coordinate with other teams.

Skills

Leadership

Team management

Communication

Budget management

ITIL familiarity

Operational strategy

Education

Bachelor's degree in Telecommunications Engineering, Computer Science, or related field

Tools

Network monitoring tools

Fault management tools

Performance analysis tools

Job description

About the Role

Our client, a major telecommunications operator, is seeking a highly motivated and experienced Senior Telecoms Operations Manager to lead their operations division in **Pretoria, Gauteng**. This critical leadership role involves overseeing the day-to-day operations of the company's network infrastructure, ensuring its stability, performance, and efficiency. You will be responsible for managing a team of operations specialists, implementing operational best practices, and driving continuous improvement initiatives within the **telecoms** domain. The ideal candidate will have a strong background in network operations management, excellent leadership skills, and a deep understanding of telecommunications technologies. This is an excellent opportunity to make a significant impact within a leading organization in **Pretoria, Gauteng**, and contribute to the delivery of reliable telecommunications services across the region. You will be instrumental in ensuring service level agreements are met and customer satisfaction is maintained at the highest levels.

Key Responsibilities

• Oversee the daily operations of the telecommunications network, including monitoring, maintenance, and troubleshooting.
• Manage and lead a team of network operations engineers and technicians.
• Develop and implement operational procedures and policies to ensure network stability and efficiency.
• Monitor network performance and identify areas for improvement in capacity and reliability.
• Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Manage incident response and resolution processes to minimize downtime.
• Collaborate with engineering, planning, and customer support teams to ensure seamless service delivery.
• Oversee budget management for the operations department.
• Implement and maintain network security measures in coordination with the security team.
• Drive continuous improvement initiatives to enhance operational processes and technological capabilities.
• Manage vendor relationships for network equipment and services.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
• Minimum of 6-8 years of experience in telecommunications network operations, with at least 3 years in a management or supervisory role.
• Proven experience in managing complex network infrastructures (e.g., IP networks, mobile networks, fiber optics).
• Strong understanding of network monitoring tools, fault management, and performance analysis.
• Excellent leadership, team management, and communication skills.
• Demonstrated ability to develop and implement operational strategies.
• Experience with ITIL or other service management frameworks is highly desirable.
• Proficiency in budget management and resource allocation.
• Ability to work under pressure and manage critical incidents effectively.
• Knowledge of telecom regulations and compliance requirements.
• Experience in the **telecoms** sector is essential.

Benefits

Our client offers a competitive salary package, commensurate with your experience and leadership capabilities. Comprehensive medical, dental, and vision insurance are provided, along with a generous annual leave entitlement. Opportunities for professional development, including leadership training and technical certifications, are readily available. A performance-based bonus structure rewards outstanding contributions. This role offers a hybrid work arrangement, providing flexibility and a healthy work-life balance. Join a collaborative and dynamic team in **Pretoria, Gauteng**, and play a key role in shaping the future of telecommunications. Retirement savings plan and employee wellness programs are also part of the benefits package. Potential for career advancement within the organization is significant. Access to the latest operational tools and technologies is assured.