Telecom Network Operations Manager

Placements24; Pretoria; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and incentives

Medical benefits

Retirement benefits

Annual leave

Training opportunities

Relocation assistance

Dynamic work environment

Job summary

Placements24 is actively seeking an experienced Telecom Network Operations Manager in Pretoria to lead the Network Operations Center, ensuring premier service quality, reliability, and uptime across a large IP network. You will guide a team of engineers and technicians, driving incident response, capacity planning, and SLA adherence.

You will collaborate with engineering, deployment and customer support to optimize operations, enforce security policies, and implement ITIL-aligned processes while

Qualifications

• 6+ years in telecom network ops with 3+ years in management.
• Proven experience with large IP networks (routing, switching, and transmission).
• Strong leadership, analytical, and stakeholder communication.

Responsibilities

• Lead the Network Operations Center (NOC) team to ensure service delivery.
• Monitor network performance and proactively resolve issues.
• Develop and implement operational procedures for maintenance and support.
• Manage rapid incident response to outages and downtime.
• Plan capacity and resource utilization for growth.
• Collaborate with engineering, deployment, and customer support.
• Enforce network security policies and SLAs.
• Manage vendor relationships and SLAs.
• Drive continuous improvement within the operations team.
• Conduct performance reviews and coaching.

Skills

NOC leadership

IP networks

Incident management

Vendor management

ITIL knowledge

Network monitoring

MPLS

Fiber optics

Wireless

Education

Bachelor's degree

Job description

About the Role

Our client, a leading telecommunications company in Pretoria , is seeking an experienced and results-driven Telecom Network Operations Manager to oversee the daily operations of their extensive network infrastructure. This role requires a dynamic leader who can ensure the highest levels of network performance, reliability, and availability. You will manage a team of skilled network engineers and technicians, responsible for monitoring, maintenance, and rapid incident response. The ideal candidate possesses a strong understanding of network operations, excellent leadership capabilities, and a proven track record in managing complex telecommunications environments. This position is based at our client's **Pretoria** headquarters.

Key Responsibilities

• Manage and lead the Network Operations Center (NOC) team, ensuring efficient and effective service delivery.
• Oversee the monitoring of network performance and health, proactively identifying and resolving issues.
• Develop and implement operational procedures and best practices for network maintenance and support.
• Ensure rapid response and resolution for network incidents and outages, minimizing downtime.
• Manage capacity planning and network resource utilization to support future growth.
• Collaborate with other departments, including engineering, deployment, and customer support, to ensure seamless service.
• Implement and enforce network security policies and procedures.
• Manage vendor relationships and service level agreements (SLAs) for network equipment and services.
• Drive continuous improvement initiatives within the operations team.
• Conduct performance reviews and provide coaching to direct reports.

Requirements

• Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.
• Minimum of 6 years of experience in telecommunications network operations, with at least 3 years in a management or supervisory role.
• Proven experience managing large-scale IP networks, including routing, switching, and transmission systems.
• Strong understanding of network monitoring tools, fault management, and performance analysis.
• Experience with incident management and problem resolution processes.
• Knowledge of relevant telecommunications technologies (e.g., MPLS, Fiber Optics, Wireless).
• Excellent leadership, team management, and motivational skills.
• Strong analytical and decision-making abilities.
• Effective communication and interpersonal skills, with the ability to liaise with technical and non-technical stakeholders.
• Experience with ITIL framework is advantageous.

Benefits

• Competitive annual salary commensurate with experience.
• Performance-driven bonuses and incentives.
• Comprehensive medical and retirement benefits.
• Generous annual leave and public holidays.
• Opportunities for professional development and advanced training.
• Relocation assistance may be available for exceptional candidates.
• Dynamic and challenging work environment within a leading telecommunications company.