Retail Operations Manager - Department Store

Placements24; Johannesburg; On-site; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Bonuses

Employee discounts

Health insurance and retirement plan

Job summary

Placements24 is seeking an experienced Retail Operations Manager to oversee store operations in Klerksdorp. You will drive customer experience, staff performance, inventory management and operational efficiency while upholding company standards and policies.

The role requires proven leadership, strong retail operations knowledge, and the ability to motivate a diverse team to achieve sales targets in a competitive environment.

Qualifications

• Proven experience in retail leadership roles (Manager/Operations).
• Demonstrated ability to lead a diverse team and drive sales.
• Strong understanding of inventory control, merchandising and customer service principles.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily store operations ensuring efficiency and high customer service levels.
• Manage inventory levels, stock control, and visual merchandising to maximize sales.
• Lead, train and motivate staff to meet performance targets and standards.
• Maintain store presentation, cleanliness, safety, and policy compliance.
• Schedule staff and manage rosters to ensure adequate coverage at all times.
• Analyze sales data and implement strategies to improve revenue and profitability.
• Handle customer inquiries, complaints, and returns professionally.
• Control operating costs including labor and utilities.
• Foster a positive, productive work environment for all employees.

Skills

Retail management

Team leadership

Inventory management

Customer service

Operational efficiency

Tools

POS systems

Retail management software

Job description

About the Role Our client, a prestigious department store chain, is seeking an experienced and dynamic Retail Operations Manager to oversee operations at their Klerksdorp location. This role is critical to ensuring the smooth and profitable day-to-day running of the store, focusing on customer experience, staff performance, inventory management, and operational efficiency. The ideal candidate will have a passion for retail, a strong understanding of operational best practices, and a proven ability to lead and motivate a diverse team. You will be responsible for maintaining high standards of store presentation, ensuring compliance with company policies, and driving sales performance. This is an excellent opportunity for a dedicated retail professional to make a significant impact within a well-established brand in the North West province. The focus will be on delivering exceptional service and operational excellence within a competitive retail landscape.

Key Responsibilities

• Oversee all daily store operations, ensuring efficiency and a high level of customer service.
• Manage inventory levels, stock control, and merchandising to maximize sales and minimize shrinkage.
• Lead, train, and motivate store staff to achieve performance targets and uphold company standards.
• Ensure the store is maintained to the highest standards of cleanliness, safety, and visual merchandising.
• Implement and enforce all company policies and procedures, including those related to customer service, security, and health & safety.
• Manage staff scheduling and work rotas to ensure adequate coverage at all times.
• Monitor sales performance, analyze reports, and implement strategies to improve revenue and profitability.
• Handle customer inquiries, complaints, and returns effectively and professionally.
• Control operational costs, including labor, supplies, and utilities.
• Foster a positive and productive work environment for all store employees.

Requirements

• Proven experience as a Retail Manager, Operations Manager, or Assistant Store Manager in a similar retail environment.
• Demonstrated ability to manage teams, drive sales, and improve operational efficiency.
• Strong understanding of retail operations, including inventory management, merchandising, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze sales data and make informed decisions.
• Proficiency in retail management software and POS systems.
• A passion for delivering exceptional customer experiences.
• Strong problem-solving skills and the ability to work under pressure.
• Must reside in or be willing to relocate to Klerksdorp , North West .
• Availability to work flexible hours, including weekends and public holidays.

Benefits

• Competitive salary and performance-based bonuses.
• Employee discounts on store merchandise.
• Comprehensive health insurance and retirement plan options.
• Opportunities for career advancement within a leading retail group.
• A dynamic and fast-paced work environment.
• Ongoing training and development programs to enhance retail management skills.
• Potential for leadership roles in larger stores or regional management.