Retail Operations Lead

Placements24; Rustenburg; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Staff discounts

Training opportunities

Supportive work culture

Job summary

Placements24 is seeking a proactive Retail Operations Lead for the Rustenburg, North West store. You will oversee daily operations, manage staff, control stock, and implement strategies to boost customer satisfaction and profitability.

The role requires hands-on leadership, strong operational acumen, and the ability to drive performance in a busy retail environment. Based in Rustenburg, it offers opportunities for growth, staff discounts, and training within a reputable retail group.

Qualifications

• Proven experience in retail operations management.
• Strong leadership and team management skills.
• Expertise in inventory control and loss prevention.
• Experience with retail software and systems.
• Ability to work under pressure with multiple priorities.

Responsibilities

• Oversee and manage all operational aspects of the retail store, ensuring efficiency and compliance.
• Lead and mentor a team of retail staff, fostering a positive and productive work environment.
• Implement and enforce company operational standards, policies, and procedures.
• Manage inventory control, stock levels, and ordering processes to minimize stockouts and overstock.
• Ensure the store maintains high standards of visual merchandising and presentation.
• Monitor operational KPIs, analyze performance data, and identify areas for improvement.
• Handle customer escalations and ensure prompt resolution of issues.
• Collaborate with the Store Manager to execute operational plans and achieve business objectives.
• Ensure compliance with all health, safety, and security regulations within the Rustenburg store.

Skills

Retail operations

Team leadership

Inventory management

Loss prevention

Problem-solving

Tools

Retail software

Job description

About the Role

Our client, a dynamic and innovative retail group, is seeking a proactive Retail Operations Lead to manage and optimize the daily operations of their store in Rustenburg, North West . This pivotal role requires a hands-on individual with a keen eye for efficiency and a commitment to delivering exceptional service. You will be responsible for ensuring smooth day-to-day running of the store, managing staff, controlling stock, and implementing operational strategies to enhance customer satisfaction and profitability. This is an excellent opportunity for a motivated individual to contribute to the success of a well-established retail brand.

Key Responsibilities

• Oversee and manage all operational aspects of the retail store, ensuring efficiency and compliance.
• Lead and mentor a team of retail staff, fostering a positive and productive work environment.
• Implement and enforce company operational standards, policies, and procedures.
• Manage inventory control, stock levels, and ordering processes to minimize stockouts and overstock.
• Ensure the store maintains high standards of visual merchandising and presentation.
• Monitor operational KPIs, analyze performance data, and identify areas for improvement.
• Handle customer escalations and ensure prompt resolution of issues.
• Collaborate with the Store Manager to execute operational plans and achieve business objectives.
• Ensure compliance with all health, safety, and security regulations within the Rustenburg store.

Requirements

• Proven experience in retail operations management or a similar role, demonstrating strong operational acumen.
• Excellent leadership and team management skills, with the ability to motivate staff.
• Strong understanding of inventory management, stock control, and loss prevention techniques.
• Familiarity with retail operational software and systems.
• Exceptional problem-solving and decision-making abilities.
• Ability to work effectively under pressure and manage multiple priorities in a busy retail setting.
• Commitment to maintaining high standards of customer service and operational excellence.
• Located in or willing to relocate to Rustenburg, North West , and available for flexible working hours.

Benefits

This position offers a competitive salary, extensive training and development opportunities, and the chance to grow within a reputable retail organisation. Our client provides staff discounts and a supportive work culture. The role is based in Rustenburg , a city with a rich heritage and a growing economy, offering a good work-life balance.