Director of Spa & Wellness Operations

Placements24; Pretoria; On-site; ZAR 1,800,000 - 2,800,000; Full time

Job summary

Placements24 partners with a prestigious luxury hotel in Pretoria to recruit a Director of Spa & Wellness Operations. This senior role requires a strategic, financially minded leader who will elevate service standards, drive revenue, and shape the brand experience for discerning guests.

You will oversee strategy, budgeting, P&L, and team development, while crafting innovative spa menus and wellness programs.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 8–10 years in spa and wellness management; 3–5 years in director-level role.
• Strong financial management, P&L, and revenue generation experience.
• Proven leadership and ability to manage diverse teams.
• Knowledge of spa operations, treatments, and wellness modalities.
• Strong marketing, sales, and customer service skills.
• Excellent communication and negotiation skills.
• Proficiency with spa management software and standard business apps.
• Flexible hours including weekends and holidays.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Develop and implement strategic business plans for the spa and wellness center to achieve financial and operational goals.
• Oversee all day-to-day operations, ensuring exceptional service delivery and guest satisfaction.
• Manage the spa's budget, P&L statements, and revenue forecasts, identifying opportunities for cost savings and revenue enhancement.
• Lead, train, motivate, and manage the spa and wellness team, fostering a culture of excellence and continuous improvement.
• Develop and curate innovative spa treatment menus, wellness programs, and retail offerings.
• Ensure compliance with all health, safety, and hygiene regulations.
• Oversee marketing and public relations efforts to promote the spa and wellness services.
• Manage relationships with vendors, suppliers, and third-party service providers.
• Stay informed about industry trends, competitor activities, and emerging wellness concepts.
• Ensure the highest standards of facility maintenance and aesthetic presentation.

Skills

Strategic leadership

Financial management

Team leadership

Spa operations expertise

Revenue growth

Vendor management

Marketing & PR

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Advanced degree

Tools

Spa management software

Microsoft Office

Job description

About the Role

Our client, a prestigious luxury hotel and resort in Pretoria, Gauteng , is seeking an accomplished and visionary Director of Spa & Wellness Operations. This senior leadership role requires a strategic thinker with extensive experience in managing high-end spa and wellness facilities. You will be responsible for the overall strategic planning, operational management, financial performance, and brand development of the spa and wellness center. The ideal candidate will have a proven track record of driving revenue growth, enhancing guest experiences, and leading teams to achieve excellence. We are looking for a dynamic leader who is passionate about the wellness industry, possesses strong business acumen, and can maintain the highest standards of service and quality in a competitive market. This is a critical position overseeing a key amenity for our guests in the heart of Pretoria .

Key Responsibilities

• Develop and implement strategic business plans for the spa and wellness center to achieve financial and operational goals.
• Oversee all day-to-day operations, ensuring exceptional service delivery and guest satisfaction.
• Manage the spa's budget, P&L statements, and revenue forecasts, identifying opportunities for cost savings and revenue enhancement.
• Lead, train, motivate, and manage the spa and wellness team, fostering a culture of excellence and continuous improvement.
• Develop and curate innovative spa treatment menus, wellness programs, and retail offerings.
• Ensure compliance with all health, safety, and hygiene regulations.
• Oversee marketing and public relations efforts to promote the spa and wellness services.
• Manage relationships with vendors, suppliers, and third-party service providers.
• Stay informed about industry trends, competitor activities, and emerging wellness concepts.
• Ensure the highest standards of facility maintenance and aesthetic presentation.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.
• Minimum of 8-10 years of progressive experience in spa and wellness management, with at least 3-5 years in a Director-level role.
• Demonstrated success in financial management, P&L responsibility, and revenue generation.
• Proven leadership skills with the ability to inspire and manage diverse teams.
• Extensive knowledge of spa operations, treatments, therapies, and wellness modalities.
• Strong understanding of marketing, sales, and customer service principles.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in spa management software and standard business applications.
• Ability to work flexible hours, including weekends and holidays.
• Passion for the wellness industry and a commitment to delivering an exceptional guest experience.

Benefits

• Highly competitive executive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous paid time off and holidays.
• Access to hotel amenities and services.
• Professional development opportunities and conference attendance.
• Relocation assistance may be considered for exceptional candidates.

The opportunity to shape the future of wellness at a flagship property in Pretoria .