Medical Spa Director & Operations Manager

Placements24; Pretoria; Hybrid; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Performance bonus incentives

Employee discounts on services

Job summary

Placements24 is seeking a Medical Spa Director & Operations Manager in Pretoria to oversee daily spa operations, staff leadership, and business performance. You will drive growth, ensure high-quality patient care, and manage marketing, compliance, and vendor relations.

The role requires a strategic thinker with extensive experience in aesthetic medical services and luxury guest experiences. Competitive benefits and executive leadership opportunity offered.

Qualifications

• Bachelor's degree in business, healthcare management, or related field.
• 7+ years in spa/clinic management or director-level role preferred.
• Proven experience with P&L, budgeting, and regulatory compliance.

Responsibilities

• Direct daily operations of the medical spa and ensure service excellence.
• Lead and develop a multidisciplinary team of medical and spa staff.
• Develop strategic plans to achieve revenue and profitability goals.

Skills

Leadership

Financial acumen

Healthcare management

Staff development

Customer service

Education

Bachelor's degree in Business Administration/Healthcare Management

Tools

Spa management software

Job description

About the Role

Our client, a prestigious medical spa located in the heart of Pretoria, Gauteng , is seeking a highly motivated and experienced Medical Spa Director & Operations Manager. This leadership position requires a dynamic individual with a proven track record in managing high-end aesthetic facilities, driving revenue growth, and ensuring exceptional client satisfaction. You will oversee all aspects of spa operations, including staff management, financial performance, marketing initiatives, and regulatory compliance. The ideal candidate possesses a strong understanding of aesthetic medical procedures, luxury service standards, and possess excellent business acumen. This is a crucial role for a seasoned professional looking to make a significant impact within a renowned establishment in the nation's administrative capital.

Key Responsibilities

• Direct and oversee daily operations of the medical spa, ensuring smooth and efficient service delivery.
• Manage, train, and motivate a team of medical professionals, aestheticians, and support staff.
• Develop and implement strategic business plans to achieve revenue and profitability goals.
• Oversee budgeting, financial reporting, and inventory management.
• Ensure compliance with all relevant health, safety, and licensing regulations.
• Develop and execute marketing and promotional strategies to attract and retain clients.
• Maintain high standards of client care, service quality, and guest experience.
• Manage vendor relationships and procurement of supplies and equipment.
• Stay current with industry trends, emerging technologies, and competitive landscape.
• Resolve client and staff issues effectively and professionally.

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 7 years of experience in spa management, with at least 3 years in a director-level role, preferably in a medical spa setting.
• Proven experience in financial management, P&L responsibility, and budgeting.
• Strong leadership, team-building, and interpersonal skills.
• In-depth knowledge of aesthetic treatments, medical spa services, and relevant technologies.
• Excellent marketing, sales, and customer service skills.
• Understanding of healthcare regulations and compliance.
• Proficiency in spa management software and standard office applications.
• Strategic thinker with strong problem-solving abilities.
• Passion for the beauty, wellness, and medical aesthetics industry.

Benefits

• An executive-level annual salary ranging from R .
• Performance-based bonus incentives tied to spa profitability and growth.
• Comprehensive health insurance and retirement benefits.
• Generous employee discounts on medical spa services and products.
• Opportunities for professional development and attending industry conferences.
• A leadership role within a leading medical spa in Pretoria .