Senior Spa Manager & Operations Lead

Placements24; Vereeniging; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Staff discounts

Training & development

Job summary

Placements24 is partnering with a luxury spa and wellness center in Vereeniging, Gauteng, to appoint a Senior Spa Manager & Operations Lead. You will oversee all spa operations, drive service excellence, manage budgets, and lead a diverse team to deliver exceptional guest experiences.

The ideal candidate has 7+ years in spa or salon management, strong leadership and financial acumen, and a passion for wellness. Relocation assistance may be available for the right candidate.

Qualifications

• Qualified in Hospitality Management or Business Administration.

Responsibilities

• Oversee day-to-day spa operations ensuring seamless service and efficiency.
• Lead, train, mentor, and motivate therapists, receptionists, and staff.
• Develop strategic plans to meet revenue targets and profitability.
• Manage inventory, orders, stock levels, and costs.
• Ensure hygiene, cleanliness, and safety across the spa.
• Create and execute marketing strategies to attract and retain clients.
• Oversee budgeting, forecasting, and P&L analysis.
• Maintain exceptional client satisfaction and address feedback.
• Curate the spa's treatment menu to stay competitive.
• Build strong relationships with vendors and suppliers.
• Stay updated on industry trends and implement innovative services.

Skills

Leadership

Budgeting

Customer service

Communication

Education

Hospitality/Business Admin degree

Tools

Spa management software

MS Office

Job description

About the Role

Our client, a luxurious and highly sought-after spa and wellness center in Vereeniging, Gauteng, is seeking an experienced and dynamic Senior Spa Manager & Operations Lead. This pivotal role demands a leader with a proven track record in spa management, exceptional operational acumen, and a passion for delivering unparalleled guest experiences. You will be responsible for overseeing all aspects of spa operations, including staff management, service excellence, financial performance, marketing initiatives, and ensuring the highest standards of client care. The ideal candidate will possess strong leadership qualities, a deep understanding of the wellness industry, and a strategic vision for growth and profitability. Join our esteemed team in Vereeniging, Gauteng, and play a crucial role in maintaining our reputation as a premier destination for relaxation and rejuvenation.

Key Responsibilities

• Manage the day-to-day operations of the spa, ensuring seamless service delivery and optimal efficiency.


• Lead, train, mentor, and motivate a diverse team of spa therapists, receptionists, and support staff.


• Develop and implement strategic business plans to achieve revenue targets and enhance profitability.


• Oversee inventory management, including ordering supplies, managing stock levels, and controlling costs.


• Ensure adherence to the highest standards of hygiene, cleanliness, and safety throughout the spa premises.


• Develop and execute marketing and promotional strategies to attract new clients and retain existing ones.


• Manage the spa's financial performance, including budgeting, forecasting, and P&L analysis.


• Maintain exceptional client satisfaction by overseeing service quality and addressing client feedback effectively.


• Curate and manage the spa's treatment menu, ensuring it remains competitive and appealing.


• Cultivate strong relationships with vendors and suppliers.


• Stay abreast of industry trends and implement innovative services and techniques.

Requirements

• A relevant qualification in Hospitality Management, Business Administration, or a related field.


• Minimum of 7 years of progressive experience in spa or salon management.


• Demonstrated success in leading teams and managing operational budgets.


• Strong understanding of spa operations, treatments, and wellness modalities.


• Excellent financial acumen, including P&L management and forecasting.


• Exceptional leadership, communication, and interpersonal skills.


• Proficiency in spa management software and MS Office Suite.


• A passion for customer service excellence and a keen eye for detail.


• Ability to work under pressure and make sound decisions.


• Must be based in or willing to relocate to Vereeniging, Gauteng, ZA.

Benefits

• Our client offers a highly competitive salary and a comprehensive benefits package, including medical aid and performance-based bonuses.


• You will have the opportunity to lead and develop a talented team in a beautiful, high-end facility.


• Continuous professional development and training opportunities are provided.


• Employees enjoy significant discounts on spa services and retail products.


• This role provides an excellent platform for career growth within the luxury wellness sector in Vereeniging, Gauteng.