Senior Retail Store Manager

Placements24; Gauteng; Hybrid; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health and wellness benefits

Employee discounts

Career development

Job summary

Placements24 is seeking an experienced and dynamic Senior Retail Store Manager to lead our flagship Midrand store. You will oversee day-to-day operations, drive sales performance, and maintain brand standards while building a positive, productive team environment.

The role requires 5+ years in retail management, strong leadership, and expertise in customer service, inventory control, merchandising, and POS systems. You will coach staff, implement sales strategies, and ensure exceptional service.

Qualifications

• Minimum of 5 years of experience in retail management.
• Demonstrated leadership skills with experience in managing and developing a team.
• Strong understanding of retail operations, sales, marketing, and customer service principles.

Responsibilities

• Manage overall store operations, including staffing, inventory management, visual merchandising, and loss prevention.
• Develop and implement sales strategies to achieve or exceed store targets and revenue goals.
• Recruit, train, motivate, and evaluate store staff to ensure high performance and professional development.
• Ensure a high level of customer service is consistently delivered, addressing customer feedback and resolving issues promptly.
• Oversee stock control, ordering, and merchandising to maximize sales and minimize waste.
• Maintain store presentation and cleanliness to the highest standards, reflecting the brand's image.

Skills

Team leadership

Sales strategy

Customer service

Communication

Merchandising

Inventory management

Loss prevention

POS systems

Tools

Retail management software

POS systems

Job description

About the Role

Our client is seeking an experienced and dynamic Senior Retail Store Manager to lead their flagship store in Midrand . This pivotal role involves overseeing all day-to-day operations, driving sales performance, and fostering a positive and productive work environment. You will be responsible for managing a team of retail associates, ensuring exceptional customer service, and maintaining brand standards. This is an opportunity to make a significant impact within a leading retail organization, contributing to strategic initiatives and operational excellence while embodying the company's commitment to quality and customer satisfaction.

Key Responsibilities

• Manage overall store operations, including staffing, inventory management, visual merchandising, and loss prevention.
• Develop and implement sales strategies to achieve or exceed store targets and revenue goals.
• Recruit, train, motivate, and evaluate store staff to ensure high performance and professional development.
• Ensure a high level of customer service is consistently delivered, addressing customer feedback and resolving issues promptly.
• Oversee stock control, ordering, and merchandising to maximize sales and minimize waste.
• Maintain store presentation and cleanliness to the highest standards, reflecting the brand's image.

Requirements

• Minimum of 5 years of experience in retail management, with a proven track record of success.
• Demonstrated leadership skills with experience in managing and developing a team.
• Strong understanding of retail operations, sales, marketing, and customer service principles.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in retail management software and POS systems.
• A passion for the retail industry and customer engagement.

Benefits

• Competitive annual salary and performance-based bonuses.
• Opportunities for professional development and career advancement within a growing company.
• Comprehensive health and wellness benefits package.
• Employee discounts on store merchandise.
• A dynamic and supportive work environment in a prime Midrand location.