Senior Retail Manager

Placements24; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive executive salary

Performance bonus

Medical and retirement benefits

Employee discounts

Relocation assistance

Job summary

Placements24 in Cape Town is seeking a dynamic Senior Retail Manager to lead our flagship store. You will oversee all aspects of store operations, drive profitability, and shape a high-performance team focused on customer satisfaction.

The role requires 5+ years in retail management, strong leadership, and expertise in merchandising, inventory control, and POS systems. You will develop sales strategies, manage staff, and ensure outstanding service across evenings, weekends, and holidays.

Qualifications

• Minimum 5+ years in retail management driving sales.
• Strong leadership, team-building and motivation skills.
• Excellent knowledge of retail operations, merchandising and inventory control.

Responsibilities

• Lead and coach a team of retail staff with ongoing feedback.
• Develop and implement sales strategies to hit revenue targets.
• Oversee inventory management to minimize shrinkage.
• Deliver an outstanding customer experience and resolve issues.
• Maintain store standards for merchandising, cleanliness, and efficiency.
• Analyze sales data to identify growth opportunities.

Skills

Retail leadership

Staff management

Sales growth

Inventory management

POS systems

Customer service

Problem solving

Tools

POS software

Job description

About the Role

Our client is looking for a dynamic and experienced Senior Retail Manager to lead their flagship store in Cape Town. You will be responsible for overseeing all aspects of store operations, including staff management, sales performance, inventory control, and customer experience. This is a leadership role requiring a strategic mindset, exceptional people skills, and a proven track record in retail management. You will play a pivotal role in shaping the store's culture, driving profitability, and ensuring the highest standards of operational excellence in a prime location, fostering a high-performance team dedicated to customer satisfaction and achieving ambitious business objectives.

Key Responsibilities

• Manage and motivate a team of retail staff, providing ongoing coaching, training, and performance feedback.
• Develop and implement sales strategies to achieve store revenue targets and maximize profitability.
• Oversee inventory management, including ordering, receiving, and stock control to minimize shrinkage.
• Ensure an outstanding customer experience, addressing customer feedback and resolving issues promptly.
• Maintain store standards for visual merchandising, cleanliness, and operational efficiency.
• Analyze sales data and market trends to identify opportunities for growth and improvement.

Requirements

• Minimum of 5 years of experience in retail management, with a proven history of driving sales growth.
• Strong leadership, team-building, and motivational skills.
• Excellent understanding of retail operations, merchandising, and inventory management.
• Proficiency in point-of-sale (POS) systems and retail management software.
• Exceptional customer service and problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, and public holidays.

Benefits

• Competitive executive salary and performance bonus structure.
• Comprehensive medical and retirement benefits.
• Generous employee discount on all products.
• Opportunities for professional development and advancement.
• Relocation assistance may be available for the right candidate.