Senior Retail Operations Supervisor - Hybrid

Placements24; Randburg; Hybrid; ZAR 320,000 - 440,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical aid

Retirement fund contributions

Staff discounts

Hybrid work structure

Job summary

Placements24 is seeking a Senior Retail Operations Supervisor for our Randburg store. The role combines on-site leadership with strategic remote planning, overseeing inventory, staff performance, and customer experience to drive profitability.

You will train and develop store personnel, maintain standards, and collaborate on operational improvements. A proactive, results-oriented approach is essential in a dynamic retail environment.

Qualifications

• 4–6 years of experience in retail operations or store supervision.
• Proven leadership and team management skills.
• Strong inventory control and POS systems knowledge.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work in a hybrid model (onsite and remote).

Responsibilities

• Supervise daily store operations to meet targets.
• Train and mentor store associates to maintain productivity.
• Oversee inventory management, stock control, and accuracy.
• Implement and enforce company policies and procedures.
• Monitor sales performance and help develop strategies.
• Ensure exceptional customer service standards.
• Manage staff scheduling and payroll compliance.
• Maintain store presentation, cleanliness, and safety.
• Conduct operational audits and implement corrective actions.
• Collaborate with management on improvements and initiatives.

Skills

Retail operations

Team leadership

Inventory control

POS systems

Communication

Problem solving

MS Office

Adaptability

Education

High School Diploma

Business degree (preferred)

Tools

MS Office

Retail management software

Job description

About the Role Our client is seeking a highly capable and experienced Senior Retail Operations Supervisor for their store in Randburg . This role is critical in ensuring the efficient and effective day-to-day running of the store, with a hybrid work arrangement allowing for strategic remote planning and on-site leadership. You will be responsible for overseeing operational processes, managing staff performance, controlling inventory, and ensuring a seamless customer experience. The ideal candidate possesses strong leadership abilities, a deep understanding of retail operations, and a proactive approach to problem-solving. You will play a key role in training and developing store personnel, maintaining operational standards, and contributing to the overall profitability and success of the store. We are looking for a dedicated professional who can balance on-site operational demands with remote strategic oversight. This is an excellent opportunity to advance your career in retail management within a dynamic environment.

Key Responsibilities

• Supervise and guide daily store operations to meet performance targets.
• Lead, train, and mentor store associates, fostering a positive and productive work environment.
• Oversee inventory management, including stock control, receiving, and accuracy checks.
• Implement and enforce company policies and procedures, ensuring compliance.
• Monitor sales performance and assist in developing strategies to achieve goals.
• Ensure exceptional customer service standards are consistently met.
• Manage staff scheduling, payroll, and adherence to labor laws.
• Maintain store presentation, cleanliness, and safety standards.
• Conduct regular operational audits and implement corrective actions as needed.
• Collaborate with management on operational improvements and strategic initiatives.

Requirements

• Minimum of 4-6 years of experience in retail operations or store supervision.
• Proven leadership and team management skills.
• Strong understanding of inventory control, POS systems, and operational processes.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities.
• Demonstrated ability to drive sales and improve operational efficiency.
• Proficiency in Microsoft Office Suite and retail management software.
• High school diploma or equivalent; a degree in Business or a related field is a plus.
• Flexibility to adapt to changing business needs and work schedules.
• A proactive and results-oriented approach to management.

Benefits

• Our client offers a competitive salary package with performance-based bonuses.
• Comprehensive benefits include medical aid, retirement fund contributions, and generous staff discounts.
• Opportunities for professional development and career advancement are readily available.
• The hybrid work structure provides flexibility and work-life balance.
• Join a supportive team within a growing retail organization.
• We invest in our employees' growth and provide a platform for success.