Retail Store Manager - Hybrid

Placements24; Rustenburg; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff discounts

Career development

Hybrid work arrangement

Job summary

Placements24 in Rustenburg is seeking a dynamic Retail Store Manager to lead a busy store. You will oversee daily operations, drive sales, manage staff, and ensure excellent customer service while maintaining store standards.

This hybrid role requires strong leadership, inventory control, visual merchandising, budgeting, and the ability to engage with customers and the local community. You will collaborate with regional managers to implement strategic initiatives and grow the brand presence.

Qualifications

• Minimum 3–5 years of retail management experience.
• Proven leadership and ability to build a high-performance team.
• Strong customer service focus and effective communication with customers and staff.

Responsibilities

• Lead, train, and motivate a team of retail associates to meet sales targets and deliver excellent service.
• Oversee daily store operations and ensure compliance with company policies.
• Manage inventory: stock control, ordering, and merchandising to maximize sales and minimize shrinkage.
• Implement visual merchandising strategies to enhance product presentation.
• Monitor sales, analyze trends, and develop action plans to drive revenue.
• Resolve customer issues promptly to maintain high satisfaction.
• Schedule staff and manage payroll; develop staff through coaching.
• Maintain store cleanliness, safety, and security standards.
• Conduct performance reviews and provide feedback to staff.
• Collaborate with regional managers on strategic initiatives and store performance.

Skills

Leadership

Customer service

Communication

POS systems

Inventory management

Sales analysis

Budgeting

Staff scheduling

Retail operations

Time management

Tools

POS software

Inventory management software

Job description

About the Role

Our client is seeking a dynamic and experienced Retail Store Manager to lead their bustling store located in Rustenburg . This role requires a blend of strong leadership, exceptional customer service, and a keen eye for operational efficiency. As the Store Manager, you will be responsible for overseeing all aspects of store operations, including staff management, sales performance, inventory control, and visual merchandising. The position offers a hybrid work model, allowing for flexibility while ensuring essential on-site presence to guide your team and engage with customers. You will play a pivotal role in creating an engaging shopping experience, driving sales, and fostering a positive team environment. We are looking for a results-oriented individual with a passion for retail and a proven ability to manage a team effectively in a challenging market. This is an exciting opportunity to make a significant impact on our client's brand presence in the region.

Key Responsibilities

• Lead, train, and motivate a team of retail associates to achieve sales targets and provide outstanding customer service.
• Manage daily store operations, ensuring adherence to company policies and procedures.
• Oversee inventory management, including stock control, ordering, and merchandising to maximize sales and minimize shrinkage.
• Implement visual merchandising strategies to enhance product presentation and store appeal.
• Monitor sales performance, analyze trends, and develop action plans to drive revenue growth.
• Ensure a high level of customer satisfaction by resolving customer issues promptly and effectively.
• Manage store scheduling, payroll, and staff development initiatives.
• Maintain store cleanliness, safety, and security standards.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Collaborate with regional managers on strategic initiatives and store performance improvement.

Requirements

• Minimum of 3-5 years of retail management experience, with a proven track record of success.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Proficiency in retail POS systems and inventory management software.
• Experience with sales analysis and performance metrics.
• Ability to work a flexible schedule, including weekends and some evenings, as part of the hybrid model.
• Demonstrated ability to manage budgets and control expenses.
• Passion for the retail industry and a customer-centric approach.
• Strong organizational and multitasking skills.
• A valid driver's license and reliable transportation may be required for site visits.

Benefits

• Our client offers a competitive salary package, including a base salary and performance-based incentives.
• Benefits include medical aid, a provident fund, and generous staff discounts on merchandise.
• Opportunities for professional development and career advancement within the company are available.
• The hybrid work arrangement offers a balance between on-site leadership and remote strategic planning.
• Join a supportive team and contribute to the success of a well-established retail brand.
• We invest in our employees' growth and provide the tools necessary for success in this dynamic role.