Retail Operations Manager - FMCG

Placements24; Stellenbosch; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Bonuses

Medical benefits

Retirement benefits

Career progression

Staff discounts

Job summary

Placements24 is seeking a seasoned Retail Operations Manager to lead and optimize retail presence in Stellenbosch within the FMCG sector. This hands-on role emphasizes driving sales, delivering excellent customer service, managing store operations, and staff development to boost profitability.

You will be responsible for training, inventory management, strategic initiatives, and improving the customer journey in a dynamic retail network.

Qualifications

• Minimum of 5 years of experience in retail management (FMCG).
• Proven track record of achieving sales targets and managing store operations.
• Strong leadership, communication, and team management skills.
• Excellent understanding of retail best practices, inventory control, and customer service.
• Ability to analyze sales data and implement effective operational strategies.

Responsibilities

• Oversee day-to-day retail operations, ensuring compliance with company standards and policies.
• Drive sales performance by implementing effective sales strategies and merchandising techniques.
• Manage inventory levels, minimize shrinkage, and ensure efficient stock rotation and replenishment.
• Lead, train, and motivate store staff to deliver outstanding customer service and achieve sales targets.
• Implement operational improvements to enhance efficiency, reduce costs, and improve the overall customer journey.
• Monitor store performance metrics, analyze sales data, and develop action plans for improvement.

Skills

Retail management

Sales leadership

Inventory control

Staff training

Data analysis

Customer service

Leadership

Job description

About the Role

Our client is seeking a seasoned Retail Operations Manager to lead and optimize their retail presence within the FMCG sector in Stellenbosch, Western Cape . This hands-on role focuses on driving sales performance, ensuring exceptional customer service, and managing store operations efficiently. You will be responsible for staff training and development, inventory management, and implementing strategic initiatives to enhance the customer experience and boost profitability. This is a key leadership position requiring strong operational acumen and a passion for retail excellence in the dynamic FMCG market.

Key Responsibilities

• Oversee day-to-day retail operations, ensuring compliance with company standards and policies.
• Drive sales performance by implementing effective sales strategies and merchandising techniques.
• Manage inventory levels, minimize shrinkage, and ensure efficient stock rotation and replenishment.
• Lead, train, and motivate store staff to deliver outstanding customer service and achieve sales targets.
• Implement operational improvements to enhance efficiency, reduce costs, and improve the overall customer journey.
• Monitor store performance metrics, analyze sales data, and develop action plans for improvement.

Requirements

• Minimum of 5 years of experience in retail management, preferably within the FMCG industry .
• Proven track record of achieving sales targets and managing store operations successfully.
• Strong leadership, communication, and team management skills.
• Excellent understanding of retail best practices, inventory control, and customer service principles.
• Ability to analyze sales data and implement effective operational strategies.
• A passion for the FMCG sector and delivering exceptional retail experiences.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical and retirement benefits.
• Opportunities for career progression within a growing retail network.
• Staff discounts on company products.
• A dynamic and challenging work environment focused on operational excellence.