Senior Restaurant Operations Manager

Pedros; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Pedros in Cape Town is seeking an experienced restaurant manager to oversee daily operations of the restaurant/take-away. You will ensure quality food, maintain PEDROS SOPs, manage stock and purchasing, and handle customer complaints to sustain service standards.

The role drives profitability through sales targets, staff motivation, and disciplined rostering, while ensuring health and safety compliance. You will lead training, recruitment, and regular staff meetings to build a high-performing

Qualifications

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required.
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Problem solving

GAAP experience

Job description

Pedros in Cape Town is seeking an experienced restaurant manager to oversee daily operations of the restaurant/take-away. You will ensure quality food, maintain PEDROS SOPs, manage stock and purchasing, and handle customer complaints to sustain service standards.

The role drives profitability through sales targets, staff motivation, and disciplined rostering, while ensuring health and safety compliance. You will lead training, recruitment, and regular staff meetings to build a high-performing