Restaurant Operations Lead (Fast-Food)

Pedros; Cape Town; On-site; ZAR 340,000 - 520,000; Full time

Job summary

Pedros in Cape Town is seeking an experienced restaurant manager to oversee daily operations of the restaurant and take-away, ensuring service standards and profitability. You will lead staff, control stock, and drive customer satisfaction while maintaining PEDROS SOPs.

You will manage rostering, training, shift supervision, and marketing activities to promote promotions and incentives, ensuring health and safety compliance and high GP% targets.

Qualifications

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills

Responsibilities

• Overseeing overall operation of the restaurant / take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant / take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Skills

Management skills

Organizational skills

Customer service

Verbal communication

GAAP knowledge

Job description

Pedros in Cape Town is seeking an experienced restaurant manager to oversee daily operations of the restaurant and take-away, ensuring service standards and profitability. You will lead staff, control stock, and drive customer satisfaction while maintaining PEDROS SOPs.

You will manage rostering, training, shift supervision, and marketing activities to promote promotions and incentives, ensuring health and safety compliance and high GP% targets.