Senior Manager Paarl ,Capetown

Pedros Chicken; Wes-Kaap; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Pedros Chicken in Paarl, Capetown is opening a brand-new store and seeking a hands-on manager to lead daily operations and drive guest satisfaction from day one. Ideal candidates bring 3+ years in restaurant or fast-food service, strong leadership and organizational skills, and a proven ability to manage stock, costs and staff performance while maintaining high service standards.

You will ensure quality, health and safety compliance and contribute to building a positive team culture that

Qualifications

• Restaurant and Fast-Food service experience required, minimum 3 years.
• GAAP knowledge - advantageous.
• Strong management and organizational skills.
• Excellent customer service and verbal communication.
• Problem-solving abilities and team leadership.

Responsibilities

• Oversee overall operation of the restaurant and take-away.
• Maintain food quality and PEDROS SOPs.
• Oversee stock control, purchasing and orders.
• Handle customer complaints and maintain service levels.
• Maximise profitability and meet sales/GP targets; motivate staff.
• Manage staff through discipline and rosters.
• Work within a team to push the store forward.
• Ensure health and safety compliance.
• Ensure daily opening and closing procedures.
• Lead marketing activities and promotions at the store.
• Customer service relations management and timely complaint handling.
• People management; training programmes and staff meetings.
• Recruitment and selection; lead, train, monitor team performance.
• Performance evaluation of staff.

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Problem-solving

Restaurant/Fast-food experience

GAAP knowledge

Job description

New Store Opening – Exciting Opportunity

Join our Pedros family as we open our brand-new store in Paarl, Capetown. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving s