Junior Manager, Paarl, Cape Town

Pedros; Cape Town; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Pedros is opening a brand-new store in Paarl, Cape Town, and seeks motivated leaders to join the launch team. You will supervise restaurant operations, ensure quality and SOP compliance, manage inventory and orders, and drive profitability through effective staff management and customer service.

This role offers growth as the brand expands in a fast-paced environment. The ideal candidate has at least 3 years of related experience in restaurant/fast-food management, strong organizational and

Formación

• Minimum 3 years related restaurant/fast-food management experience.
• GAAP experience and knowledge is advantageous.
• Strong management and organizational skills are required.
• Excellent customer service and verbal communication abilities.
• Solid problem-solving skills to address operational challenges.

Responsabilidades

• Oversee overall operation of the restaurant/take-away.
• Maintain quality standards and PEDROS SOPs.
• Manage stock control, purchasing and orders.
• Handle customer complaints and service levels.
• Drive profitability and sales/GP% targets with staff motivation.
• Lead and schedule staff, drive performance and discipline.
• Collaborate with team to push the store forward.
• Ensure health and safety regulations are followed.
• Supervise opening and closing procedures daily.
• Coordinate marketing activities and promotions.
• Manage customer service relations and timely complaint resolution.
• Provide staff training and development opportunities.
• Lead recruitment and performance evaluations.

Conocimientos

Management skills

Organizational skills

Customer service

Problem-solving skills

GAAP experience

Descripción del empleo

New Store Opening – Exciting Opportunity

Join our Pedros family as we open our brand-new store in Paarl,Cape Town. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills