Senior Manager Paarl ,Capetown

Pedros; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Pedros is opening a brand-new store in Paarl, Cape Town. We are seeking passionate, energetic individuals to join the launch team and help establish daily operations, service standards, and a strong store culture from day one.

You will oversee restaurant/take-away operations, manage stock, staff rosters, and customer care, while driving sales and profitability. Leadership, training, and health and safety compliance are essential for a successful kickoff.

Qualifications

• Experience in restaurant/fast-food service with a minimum of 3 years in a similar role.
• GAAP experience is advantageous.
• Strong management skills required.
• Excellent organizational abilities.
• Customer service and verbal communication skills essential.
• Problem-solving skills required.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and PEDROS SOPs are followed.
• Manage stock control, purchasing and orders.
• Handle customer complaints and maintain high service levels.
• Maximise profitability and meet sales targets; motivate staff.
• Lead staff including discipline and rosters; foster teamwork.

Skills

Restaurant experience

Management skills

Organizational skills

Customer service

Verbal communication

Problem-solving

Job description

New Store Opening – Exciting Opportunity

Join our Pedros family as we open our brand-new store in Paarl, Capetown. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties And Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving s