Senior Remote Technical Support Engineer | Flexible Hours
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a Remote Technical Support Engineer to join a globally distributed team. You will provide expert-level technical assistance, diagnose complex issues, and deliver ongoing support for customers in a fully remote setup.
The role emphasizes technical excellence, customer advocacy, and continuous learning as you work with cutting-edge technology and a diverse client base from anywhere in the world.
Qualifications
- Minimum 5 years of experience in technical support.
- Deep understanding of software, hardware, networking, and system architecture.
- Proficiency with remote support tools, ticketing systems, and diagnostic software.
- Relevant technical certifications are highly desirable.
Responsibilities
- Provide advanced technical support and troubleshooting for complex product-related issues via phone, email, and remote sessions.
- Analyze and diagnose technical problems, identifying root causes and implementing effective resolutions.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Collaborate with product development and engineering teams to report bugs, suggest improvements, and ensure timely fixes.
- Manage and prioritize support tickets, ensuring timely resolution and clear communication with customers.
- Conduct training sessions or webinars for customers on product features and best practices.
Skills
Tools
Job description
Placements24 is seeking a Remote Technical Support Engineer to join a globally distributed team. You will provide expert-level technical assistance, diagnose complex issues, and deliver ongoing support for customers in a fully remote setup.
The role emphasizes technical excellence, customer advocacy, and continuous learning as you work with cutting-edge technology and a diverse client base from anywhere in the world.
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