Remote Support Specialist — Flexible Hours & Impactful Help

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Home office stipend

Professional development

Job summary

Placements24 is seeking a proactive Support Specialist for a fully remote role serving clients across the country. You will troubleshoot, assist, and guide customers to resolve issues with clarity and empathy, while documenting all interactions in the system from a home office.

The ideal candidate has proven remote-support experience, excellent communication skills, and the ability to learn new software quickly.

Qualifications

• Proven experience as a Support Specialist or similar role.
• Excellent verbal and written communication with a customer-centric approach.
• Proficient with common software applications and quick to learn new systems.
• Ability to work autonomously in a remote setup with strong time management.
• Strong problem-solving and analytical skills.

Responsibilities

• Deliver remote support via phone, email, and chat.
• Troubleshoot and resolve customer issues, including technical and service queries.
• Provide clear instructions and guidance to customers.
• Document interactions and resolutions in the support system.
• Identify trends and provide feedback for product improvements.
• Manage workload to meet response and resolution targets.

Skills

Communication

Written English

Customer-centric

Software proficiency

Autonomous work

Tools

CRM software

Remote work tools

Job description

Placements24 is seeking a proactive Support Specialist for a fully remote role serving clients across the country. You will troubleshoot, assist, and guide customers to resolve issues with clarity and empathy, while documenting all interactions in the system from a home office.

The ideal candidate has proven remote-support experience, excellent communication skills, and the ability to learn new software quickly.