Remote Network Support Engineer — Flexible Hours & Growth
Placements24
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Placements24 seeks a Remote Network Support Engineer to join a distributed technical team. You will provide critical remote support for network infrastructure from home or approved locations, diagnosing and resolving complex issues while ensuring high availability across clients in multiple time zones.
In this role you will handle Tier 2/3 support, monitor networks, perform remote changes, and document configurations.
Qualifications
- Desired experience in network administration and remote troubleshooting.
- Strong knowledge of TCP/IP, routing (BGP/OSPF), switching (VLANs/STP) and firewall management.
- Experience with SolarWinds, PRTG, or Nagios for monitoring and diagnostics.
- Excellent analytical and problem-solving skills; able to explain complex concepts clearly.
Responsibilities
- Provide Tier 2 and Tier 3 remote support for network infrastructure (routers, switches, firewalls, VPNs).
- Monitor network performance and proactively identify issues to prevent outages.
- Troubleshoot and resolve complex connectivity and performance problems reported by clients or internal teams.
- Perform remote configuration changes, updates and maintenance on network devices.
- Document network configurations and troubleshooting steps in the knowledge base.
- Collaborate with IT teams to ensure seamless service integration.
Skills
Tools
Job description
Placements24 seeks a Remote Network Support Engineer to join a distributed technical team. You will provide critical remote support for network infrastructure from home or approved locations, diagnosing and resolving complex issues while ensuring high availability across clients in multiple time zones.
In this role you will handle Tier 2/3 support, monitor networks, perform remote changes, and document configurations.
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