Senior Remote Smart Home Install & Support Specialist

Placements24; Rustenburg; Híbrido; ZAR 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental & vision coverage

Paid time off

Remote work flexibility

Professional development opportunities

Retirement plan with company match

Descripción de la vacante

Placements24 is seeking a Senior Technical Installer & Support Specialist for a fully remote role in SA. You will guide clients and field technicians through installation of smart home and building automation systems, and provide expert remote technical support via phone, email, and video.

The ideal candidate has 5+ years in technical support or field service, strong networking and low-voltage skills, and ability to work independently.

Formación

• 5+ years of experience in technical support or field service.
• Experience with smart home or building automation systems.
• Strong knowledge of low-voltage wiring and network protocols.
• Ability to diagnose and resolve issues remotely.
• Excellent verbal and written communication skills.
• Familiarity with remote access tools and diagnostics.
• Relevant electronics, networking, or automation certifications are a plus.

Responsabilidades

• Provide expert-level remote technical support for smart home and building automation installations.
• Guide clients and on-site personnel through complex installation and configuration procedures.
• Diagnose and troubleshoot hardware, software, and network issues related to integrated systems.
• Develop and maintain installation guides, FAQs, and troubleshooting manuals.
• Analyze system performance data and identify areas for improvement or potential failures.
• Escalate complex issues to engineering teams with detailed diagnostics.
• Conduct remote training sessions for clients and staff.
• Stay updated on product releases, features, and industry trends.
• Ensure customer satisfaction by resolving technical issues efficiently and effectively.
• Contribute to continuous improvement of installation processes and support strategies.

Conocimientos

Remote support

Low-voltage wiring

Networking protocols

Diagnostics

Communication skills

Product configuration

Educación

Electronics certification

Networking certification

Automation certification

Herramientas

Remote access tools

Diagnostics software

Descripción del empleo

Placements24 is seeking a Senior Technical Installer & Support Specialist for a fully remote role in SA. You will guide clients and field technicians through installation of smart home and building automation systems, and provide expert remote technical support via phone, email, and video.

The ideal candidate has 5+ years in technical support or field service, strong networking and low-voltage skills, and ability to work independently.