Senior Technical Installer & Support Specialist - Remote

Placements24; Rustenburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Paid time off

Remote work flexibility

Professional development opportunities

Retirement plan with company match

Job summary

Placements24 is seeking a Senior Technical Installer & Support Specialist for a fully remote role in SA. You will guide clients and field technicians through installation of smart home and building automation systems, and provide expert remote technical support via phone, email, and video.

The ideal candidate has 5+ years in technical support or field service, strong networking and low-voltage skills, and ability to work independently.

Qualifications

• 5+ years of experience in technical support or field service.
• Experience with smart home or building automation systems.
• Strong knowledge of low-voltage wiring and network protocols.
• Ability to diagnose and resolve issues remotely.
• Excellent verbal and written communication skills.
• Familiarity with remote access tools and diagnostics.
• Relevant electronics, networking, or automation certifications are a plus.

Responsibilities

• Provide expert-level remote technical support for smart home and building automation installations.
• Guide clients and on-site personnel through complex installation and configuration procedures.
• Diagnose and troubleshoot hardware, software, and network issues related to integrated systems.
• Develop and maintain installation guides, FAQs, and troubleshooting manuals.
• Analyze system performance data and identify areas for improvement or potential failures.
• Escalate complex issues to engineering teams with detailed diagnostics.
• Conduct remote training sessions for clients and staff.
• Stay updated on product releases, features, and industry trends.
• Ensure customer satisfaction by resolving technical issues efficiently and effectively.
• Contribute to continuous improvement of installation processes and support strategies.

Skills

Remote support

Low-voltage wiring

Networking protocols

Diagnostics

Communication skills

Product configuration

Education

Electronics certification

Networking certification

Automation certification

Tools

Remote access tools

Diagnostics software

Job description

About the Role

Our client, a rapidly expanding provider of smart home and building automation systems, is looking for a Senior Technical Installer & Support Specialist to join their fully remote workforce. In this critical role, you will be responsible for guiding clients and field technicians through the installation process of sophisticated integrated systems, troubleshooting complex technical issues remotely, and ensuring a seamless user experience. You will act as a subject matter expert, offering in-depth technical support and solutions via phone, email, and video conferencing. This position is essential for maintaining the high standards of service and technical proficiency our client is known for. The ideal candidate possesses a strong technical aptitude, exceptional communication skills, and the ability to thrive in an independent, remote work environment. Join a forward-thinking company that values innovation, customer satisfaction, and a flexible work model.

Key Responsibilities

• Provide expert-level remote technical support for smart home and building automation system installations.
• Guide clients and on-site personnel through complex installation and configuration procedures.
• Diagnose and troubleshoot a wide range of hardware, software, and network issues related to integrated systems.
• Develop and maintain comprehensive technical documentation, including installation guides, FAQs, and troubleshooting manuals.
• Analyze system performance data and identify areas for improvement or potential failures.
• Escalate complex issues to engineering teams when necessary, providing detailed diagnostic information.
• Conduct remote training sessions for clients and internal support staff.
• Stay updated on the latest product releases, features, and industry trends.
• Ensure customer satisfaction by resolving technical issues efficiently and effectively.
• Contribute to the continuous improvement of installation processes and support strategies.

Requirements

• Minimum of 5 years of experience in technical support, installation, or field service, preferably with smart home, AV, or building automation systems.
• Strong understanding of low-voltage wiring, network protocols (e.g., TCP/IP, Wi-Fi, Zigbee, Z-Wave), and electronic systems.
• Proven ability to diagnose and resolve complex technical issues remotely.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using remote access and support tools.
• Ability to read and interpret technical diagrams and schematics.
• Experience with product configuration and software deployment.
• A proactive, self-motivated individual capable of working autonomously.
• Customer-centric approach with a commitment to delivering exceptional service.
• Relevant certifications in electronics, networking, or automation are a plus.

Benefits

• Highly competitive salary.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and company holidays.
• Opportunities for professional development and training.
• Flexible remote working arrangements.
• Exposure to innovative smart technology solutions.
• A supportive and collaborative virtual work environment.
• Retirement savings plan with company match.