Senior Remote Field Installations Technician

Placements24; East London; Hybrid; ZAR 420,000 - 560,000; Full time

Benefits offered by this job

Health insurance

PTO

Remote work tech support

Career development

Retirement plan

Job summary

Placements24 is seeking a Senior Field Installation Technician for a remote-first role, primarily working from home. You will oversee installation and maintenance of complex systems across client sites, diagnosing issues and supporting field teams nationwide.

Ideal candidates have extensive remote diagnostics experience, strong communication skills, and relevant technical certifications. The role offers remote work flexibility with national projects and generous development opportunities.

Qualifications

• Minimum 5 years in related technical field.
• Strong remote diagnostics and field support experience.
• Proficient in communicating technical information clearly.

Responsibilities

• Remotely manage installation/configuration of equipment and systems.
• Provide expert technical support to on-site teams.
• Diagnose hardware/software issues and implement solutions.
• Document installation processes and resolutions in CRM.
• Conduct remote diagnostics and prevent issues before they arise.
• Mentor junior technicians in advanced techniques.
• Stay updated with latest installation practices.

Skills

Remote support

Diagnostics

CRM systems

Ticketing tools

Technical certifications

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a Senior Field Installation Technician for a remote-first role, primarily working from home. You will oversee installation and maintenance of complex systems across client sites, diagnosing issues and supporting field teams nationwide.

Ideal candidates have extensive remote diagnostics experience, strong communication skills, and relevant technical certifications. The role offers remote work flexibility with national projects and generous development opportunities.