Remote Technical Installations and Support Specialist

Placements24; Randburg; Ibrido; ZAR 450.000 - 700.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Health insurance

Home office allowance

Professional development

Global client base

Descrizione del lavoro

Placements24 is seeking a Remote Technical Specialist to manage installations and provide ongoing support for clients from a fully remote environment. You will guide customers through setup and configuration, troubleshoot issues, and ensure a seamless user experience without on-site visits.

As the primary contact for many clients, you will document procedures, maintain knowledge bases, and collaborate with internal teams to escalate complex problems and provide product feedback.

Competenze

• Proven experience in technical support or installation roles with remote focus.
• Strong IT infrastructure, networking, software deployment, and troubleshooting knowledge.
• Excellent communication skills and ability to explain technical concepts clearly.

Mansioni

• Provide remote installation, configuration, and integration support.
• Diagnose and resolve client issues via phone, email, chat, or remote tools.
• Create and maintain technical documentation and knowledge base articles.
• Escalate complex issues to internal teams while providing product feedback.
• Manage support tickets to meet SLAs and ensure timely resolutions.
• Conduct remote training sessions to empower users with product knowledge.

Conoscenze

Remote support

IT infrastructure

Networking

Troubleshooting

Communication

Remote desktop

Strumenti

Ticketing systems

Remote desktop software

Documentation tools

Descrizione del lavoro

Placements24 is seeking a Remote Technical Specialist to manage installations and provide ongoing support for clients from a fully remote environment. You will guide customers through setup and configuration, troubleshoot issues, and ensure a seamless user experience without on-site visits.

As the primary contact for many clients, you will document procedures, maintain knowledge bases, and collaborate with internal teams to escalate complex problems and provide product feedback.